Large-size email

HKguy · 4 Aug 2009, 06:33 AM

Hi, did anyone experience this? I sent a very large size email today (over 50 MB) thru my runbox account to another email account of mine. However, I didn't receive that email while my runbox hasn't got any returned email so far. Is it normal? It has been hours already. Where is that email?

carverrn · 4 Aug 2009, 07:50 PM

There could be any number of reasons you haven't seen the message or a returned email yet. One possibility is that the message is still queued at a server waiting delivery because of some delivery issue (e.g. server timeout, server refusing connection, receiver mailbox full). In such a case it could be up to 24 hours before you get a response indicating it's still queued for delivery.

In order to check on a sent message we would need to know information such as your account username and details of the message (subject, to-address, approximate date/time sent).

Please submit a support ticket at https://support.runbox.com if you would like us to investigate the sent status of the message.

Regards,
Rich

4 Aug 2009, 06:33 AM	#1
HKguy Member Join Date: Sep 2003 Posts: 53	Large-size email Hi, did anyone experience this? I sent a very large size email today (over 50 MB) thru my runbox account to another email account of mine. However, I didn't receive that email while my runbox hasn't got any returned email so far. Is it normal? It has been hours already. Where is that email?

4 Aug 2009, 07:50 PM	#2
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	There could be any number of reasons you haven't seen the message or a returned email yet. One possibility is that the message is still queued at a server waiting delivery because of some delivery issue (e.g. server timeout, server refusing connection, receiver mailbox full). In such a case it could be up to 24 hours before you get a response indicating it's still queued for delivery. In order to check on a sent message we would need to know information such as your account username and details of the message (subject, to-address, approximate date/time sent). Please submit a support ticket at https://support.runbox.com if you would like us to investigate the sent status of the message. Regards, Rich