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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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26 Aug 2018, 07:05 PM | #1 |
Master of the @
Join Date: Jul 2002
Location: Hampshire, UK
Posts: 1,238
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Fastmail down again
Sunday 26th August @ 09:04 GMT
Nothing on Fastmail Status but:- http://www.isitdownrightnow.com/fastmail.com.html PoBox.Com is also down:- http://www.isitdownrightnow.com/pobox.com.html NJSS Last edited by NJSS : 26 Aug 2018 at 07:10 PM. Reason: To add POBox |
26 Aug 2018, 07:11 PM | #2 |
Senior Member
Join Date: Oct 2015
Location: London/Tokyo/Dubai
Posts: 149
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down for me in UK.
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26 Aug 2018, 07:11 PM | #3 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 2,995
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26 Aug 2018, 07:14 PM | #4 | |
Master of the @
Join Date: Jul 2002
Location: Hampshire, UK
Posts: 1,238
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At least FMStatus has now been updated:-
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26 Aug 2018, 07:15 PM | #5 |
Member
Join Date: Nov 2012
Posts: 48
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So not just my computer / home network then.
Is Fastmail becoming generally less reliable these days? This isn't the first time I've noticed outages, and they are usually when I least want them. (I suppose any outage is going to be really inconvenient for someone). |
26 Aug 2018, 07:31 PM | #6 |
Member
Join Date: Mar 2018
Posts: 53
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Down for me too, in the UK
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26 Aug 2018, 07:34 PM | #7 |
Cornerstone of the Community
Join Date: Jan 2003
Location: Oxfordshire, UK
Posts: 603
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yep, still down in. the UK.
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26 Aug 2018, 07:42 PM | #8 |
Member
Join Date: Mar 2018
Posts: 53
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It is back up for me a moment ago (UK)
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26 Aug 2018, 07:50 PM | #9 |
Cornerstone of the Community
Join Date: Jan 2003
Location: Oxfordshire, UK
Posts: 603
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yep, up for me too.
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27 Aug 2018, 02:50 AM | #10 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,084
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My initial survey of the Pingdom data suggests that the problem is very similar to the last complete outage. However, it was resolved more quickly. Once again, both MX servers were unavailable, including the secondary MX server (in Seattle). Both MX servers were mostly unavailable for about 35 minutes though the Seattle server was reachable for a brief period in the middle.
The practical consequence for me is not severe because it occurred on a Sunday. On a regular working day, it would have implied some mail delivery (including to non FastMail backup mail servers) was delayed for an hour (the typical time between an initial attempt to deliver the messages and the sending server trying again). This can be serious for a couple of my business clients. Essentially, if the secondary MX server in Seattle is unavailable at the same time as the primary MX server, it makes the secondary MX server absolutely worthless. IMHO, FastMail should assign the highest priority to eliminating the shared failure point that results in simultaneous inability to access both MX servers. |
28 Aug 2018, 04:55 PM | #11 | ||
Master of the @
Join Date: Jul 2002
Location: Hampshire, UK
Posts: 1,238
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Many thanks Tim
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NJSS |
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28 Aug 2018, 06:10 PM | #12 | |
Master of the @
Join Date: Jul 2002
Location: Hampshire, UK
Posts: 1,238
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I raised at ticket (PTN445791) at 07:59 BST this morning, cribbing BritTim's excellent wording:-
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I will post FM's response here when received. NJSS |
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