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12 Jun 2007, 04:17 AM | #1 |
The "e" in e-mail
Join Date: Sep 2001
Location: Oslo, Norway
Posts: 2,938
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Runbox.com |
Scheduled maintenance 13.06.2007
We will have approximately 1 hour downtime Wednesday 13.06.07 starting around 10 AM CET (4 AM EST, 1 AM PST) to complete the upgrade of the main database server.
We apologize for any inconvenience caused. By the way, we are planning to establish failover redundancy for the database server so we can avoid similar downtime in the future. - Geir |
13 Jun 2007, 03:49 AM | #2 |
Essential Contributor
Join Date: Apr 2002
Posts: 226
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Geir,
Curious, why do you perform server updates during CET daytime? |
13 Jun 2007, 05:28 AM | #3 |
Intergalactic Postmaster
Join Date: Jan 2002
Location: Chicago, IL
Posts: 5,606
Representative of:
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Because that's when the service people are available to do it.
Regards, Rich |
13 Jun 2007, 05:36 PM | #4 |
Member
Join Date: Oct 2003
Posts: 48
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Ouch. This has come at a really bad time for me. I hope it is just an hour, otherwise I'm in serious trouble this morning.
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13 Jun 2007, 05:44 PM | #5 |
The "e" in e-mail
Join Date: Sep 2001
Location: Oslo, Norway
Posts: 2,938
Representative of:
Runbox.com |
Rizlam: If you're expecting a specific message I might be able to find it in the queue, provided the sender and recipient addresses.
- Geir |
13 Jun 2007, 06:19 PM | #6 |
Member
Join Date: Oct 2003
Posts: 48
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It will be anything with BSAVA in the subject.
Do I gather it's going to be well over an hour then |
13 Jun 2007, 06:26 PM | #7 |
The "e" in e-mail
Join Date: Sep 2001
Location: Oslo, Norway
Posts: 2,938
Representative of:
Runbox.com |
There doesn't appear to be any such message in the queue at the moment.
The reason for the extended downtime is likely to be a bug in the Linux kernel on the main database server. We're working intensively to have it corrected and bring the system back up. - Geir |
13 Jun 2007, 06:40 PM | #8 | |
Junior Member
Join Date: Jun 2007
Posts: 3
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Quote:
I'm going to be recommending to senior management in my organisation that we move away from runbox as you are quite clearly costing us money with these outages, not to mention the "extended downtime" after the planned outages. Any chance of knowing when you expect your "service" to be back up? |
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13 Jun 2007, 06:46 PM | #9 |
Member
Join Date: Oct 2003
Posts: 48
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I'm not as annoyed as Gareth, but I do challenge Runbox to point to a time when they've given us an estimate for the duration of a planned outage and it has turned out to be accurate... sometimes it's 1, 2, even 3 or 4 hours longer than they say. It's just not good enough.
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13 Jun 2007, 06:49 PM | #10 |
Senior Member
Join Date: Dec 2003
Posts: 134
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agree w/ rizlam - it's second time that the downtime is 'taking longer than expected'.
arguably, most of the people will get p****d off not by the downtime but by not keeping up w/ the comittments |
13 Jun 2007, 06:51 PM | #11 |
The "e" in e-mail
Join Date: Sep 2001
Location: Oslo, Norway
Posts: 2,938
Representative of:
Runbox.com |
It's exceedingly difficult to provide an estimation for recovery when the root cause of the problem is an error in the operating system, which is beyond our control.
This problem now appears to be resolved, however, and we should be running again in just a few minutes. - Geir |
13 Jun 2007, 06:51 PM | #12 |
Senior Member
Join Date: Dec 2003
Posts: 134
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release management - rings a bell?
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13 Jun 2007, 06:53 PM | #13 |
The "e" in e-mail
Join Date: Sep 2001
Location: Oslo, Norway
Posts: 2,938
Representative of:
Runbox.com |
Operations restored.
- Geir |
13 Jun 2007, 07:01 PM | #14 |
The "e" in e-mail
Join Date: Sep 2001
Location: Oslo, Norway
Posts: 2,938
Representative of:
Runbox.com |
The incoming email that accumulated while the service was inaccessible is now being processed and the remainder should be delivered within a few minutes.
- Geir |
13 Jun 2007, 07:02 PM | #15 |
Junior Member
Join Date: Jun 2007
Posts: 3
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