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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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30 Oct 2012, 05:48 PM | #1 |
Member
Join Date: Dec 2008
Posts: 78
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I want an apology and a statement from Lars Boilesen
Todays' completely unannounced / unexpected upgrade which has seen the removal of FM features that have in the past made FM unique and a pleasure to work with, has wasted many hours of my time.
I find it very upsetting and insulting that having been with FM since 2005 that we the users do not even merit advanced warning of the change let alone any input to the removal of some of it's best loved features. Stating that the system was going down for 30 minutes of maintenance simply does not cover the quantum changes in the service which we have been presented with today. Please reply yes if you agree with me. |
30 Oct 2012, 05:52 PM | #2 |
Member
Join Date: Feb 2011
Posts: 36
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Absolutely agree - what the #### is going on.
Fastmail was my rock - the one reliable and superb constant in an ever-evloving online world. Now it's seriously broken. Who do these people think they are? |
30 Oct 2012, 05:59 PM | #3 |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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I really think we need to keep this in perspective.
An unannounced and undocumented interface change was unwisely made, but the ability to access the old (classic) interface still exists. Therefore there is no loss in functionality or usability. You have to make a change in your bookmarks -- let's not overreact as though it's the coming of the new Apocalypse. |
30 Oct 2012, 06:20 PM | #4 |
Cornerstone of the Community
Join Date: Jan 2003
Location: The Village
Posts: 605
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I agree with sflorack. We're still only hours into this thing. Let's see where it's heading. At this point the only thing that's actually broken is the stylesheets - unpleasant but not the end of the world. If they said Classic would be around at least another 3 years, I'd probably tune out right now... (but still hope for and expect the quick restoration of stylesheet functions).
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30 Oct 2012, 06:24 PM | #5 |
Junior Member
Join Date: Oct 2008
Posts: 19
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Whilst it is some consolation that "classic" is still available, the problem is that it will no longer be developed/refined/advanced.
If they stick with the new UI, classic will eventually break and no one will fix it... |
30 Oct 2012, 06:26 PM | #6 | |
Member
Join Date: Dec 2008
Posts: 78
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That is not true.
Quote:
I don't think I am getting carried away having spent the last 4 and a half hours trying to get back to where I was yesterday. |
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30 Oct 2012, 06:26 PM | #7 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
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Quote:
I too would welcome a statement that acknowledged the enormity of the mistake they just made and provided some reassurance that it will never happen again. Years ago, FM had reliability problems. They learned from their mistakes and addressed the issue. They now need to learn what business email users need in the real world and convince us that they are committed to providing it. |
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30 Oct 2012, 06:36 PM | #8 |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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Yes, I've used it. As I've replied in another thread of yours, I DO see that custom stylesheets no longer function, but the functionality is the same. In my earlier thread, I asked you what feature(s) you're claiming are not working.
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30 Oct 2012, 06:37 PM | #9 |
Member
Join Date: Dec 2008
Posts: 78
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May I add
I am absolutely all in favour of keeping FM current and smart - I am not a stick in mud. Far from it as per my earliest post today when first confronted with this I am totally up for getting into the new interface and getting used to it. Sooner you start sooner you get used to it. But with such fundamentals omitted like not being able to save to a folder it seems very poorly thought through.
I am I admit very annoyed at not being informed of the changes. This is not how my day was supposed to go today. I am not sure that if this is Opera's way of doing things that I want to be here any more. I would laugh and fully expect this if it was micro soft or some other faceless organisation. I expected more and better. |
30 Oct 2012, 06:38 PM | #10 | |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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Quote:
You'd think that FM would have at LEAST posted a link on the new interface that took you back to the classic, or provided instructions on how to do so. I agree that you shouldn't have to come here to find this out. |
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30 Oct 2012, 06:41 PM | #11 |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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I assume you literally may "save to a folder" (i.e. copy a message to a folder while still maintaining it in the current folder), because the ability to move a message exists.
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30 Oct 2012, 06:46 PM | #12 |
Member
Join Date: Jul 2003
Location: Devon, UK
Posts: 35
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I can understand the criticism but it is sad to see the pathetic 'I want, I want' posts from some people (who are meant to be so busy but appear to have spent most of their morning here).
Constructive discussion is fine but patience and some sense of perspective is necessary. |
30 Oct 2012, 07:03 PM | #13 |
Cornerstone of the Community
Join Date: Jul 2009
Posts: 879
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For me, the home page seems to lack a login screen. I don't want to cross-post, but as I wrote in another thread, even when I try to go to "classic" I get bounced back to the new home page, where there is simply no visible login field. It may be my old browser, but why then can't I access "classic"?
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30 Oct 2012, 07:09 PM | #14 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
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Quote:
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30 Oct 2012, 07:32 PM | #15 |
Junior Member
Join Date: Oct 2012
Posts: 1
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Un.effing.useable
I am so screwed by this change. No way to select multiple spams and trash. Gone are 98 percent of the configurable choices. No way back to the old format.
This is so ill-conceived it amazes me. This is going to take me weeks to rescue, and whoever did this to me has lost a 15 year customer with 4 premium accounts, as soon as I can figure a way out. Idiots. |
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