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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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27 Aug 2017, 07:14 PM | #1 |
Master of the @
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,664
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Can't get a clear answer from support!
This is simply amazing!
I have opened a support ticket and asked a very simple question. They replied quickly but didn't answer my question... So I've tried again. and support replied quickly again, but guess what: My question was still not answered! Here is what I've asked. Maybe someone can do a better job than support did... I have been a Fastmail customer since the very beginning (2000) Most of the time my plan was FULL and several years ago I've upgraded to ENHANCED. The Full plan didn't provide as much disk space as I needed, so I have purchased extra disk space (paid for it nearly $210) This extra disk space is mine for good! When I've upgraded to Enhanced the extra disk space which I bought was added to my quota. What I'm trying to figure out is: what will happen if I upgrade to STANDARD? STANDARD provides more disk space than I need. So, am I going to get a one time refund of $210 or will my extra disk space be added to the disk quota STANDARD provides? Or maybe I'll lose my money??? Thank you all, Oded. |
27 Aug 2017, 08:50 PM | #2 |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,905
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I'm curious in what they answered.
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27 Aug 2017, 10:57 PM | #3 |
Master of the @
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,664
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I didn't give up and insisted on getting a clear answer.
This time (3rd...) I finally got one... They said I'm going to lose the $210 I've paid for extra disk space!! They also said that there isn't such a thing as "disk space for life" but the space expires after 6 or 12 months. This is unacceptable and wrong! What they said is true for the new (current) plans but not for the legacy ones. I purchased the extra disk space many many years ago (2002 and 2004.) Regardless of the plans I had all these years (Full or Enhanced) it was always added to my quota.(and so it is now.) If I'm not mistaken someone senior from the Fastmail team said when the new plans were announced, that customers who bought disk storage will be refunded when upgrading. I told support that I want them to transfer my ticket to a senior member of their team, and got a response that they did what I've asked. They said I have to be patient but I'll get a response. OK. So I'm patient.... But I'd like to be very clear to avoid any misunderstings: I'm going to fight for my money... |
28 Aug 2017, 08:00 AM | #4 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,013
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Why upgrade and lose what you have? just renew and you can do it for 5 years and get a good discount.
Last edited by Terry : 28 Aug 2017 at 08:07 AM. |
28 Aug 2017, 11:58 AM | #5 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
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If he can get a refund of his $210, at the same time as doing the upgrade, that is attractive. Leaving aside the time value of money, it pays for over 20 years of the difference between the enhanced and standard subscription plans.
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28 Aug 2017, 02:10 PM | #6 |
Master of the @
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,664
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28 Aug 2017, 02:13 PM | #7 |
Master of the @
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,664
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Anyone else?
I'm looking for other customers who purchased in the past extra disk space.
They can help me confirm that the disk space was "for good"! |
28 Aug 2017, 03:06 PM | #8 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,013
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28 Aug 2017, 03:14 PM | #9 |
Master of the @
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,664
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Another possible solution would be upgrading my Pobox account to Mailstore ($50/yr) and cancelling my Fastmail account.
Mailstore has 50 GB space and lets me use Fastmail's web interface which is the only interface I've ever used! But like I've said first of all I want my money back!! |
28 Aug 2017, 03:40 PM | #10 |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,905
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Pay attention to 'Files' is 5 GB at Pobox.
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28 Aug 2017, 05:53 PM | #11 |
Master of the @
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,664
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30 Aug 2017, 04:15 PM | #12 |
Master of the @
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,664
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Solved!
Just now I've got all my money back!!
Many thanks Yassar and Richard |
30 Aug 2017, 07:45 PM | #13 |
Essential Contributor
Join Date: Jun 2009
Posts: 395
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30 Aug 2017, 07:59 PM | #14 |
Master of the @
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,664
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The refund was made to my FM account, but that's OK because both me and my son are loyal FM customers so the money will be used for renewing/upgrading
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30 Aug 2017, 09:45 PM | #15 | |
Essential Contributor
Join Date: Jun 2009
Posts: 395
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Quote:
However, since the Opera take over and later and current developments, my loyalty has been severely tested to the point that I'm still questioning it. Hopefully, FM will learn that change for the sake of change is a non-starter. If it ain't broken, don't fix it. -- Jacinto |
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