credit card information

ltwally · 29 Jun 2008, 07:53 AM

I had previously emailed your support department, and received no response after the automated one.

I would like my credit card details removed from your system(s), completely. It is nothing personal, but I see no reason that I would want Runbox to hold that information on file. Quite the contrary, it's just one more place for my personal information to get stolen from.

Thanks,

ltwally

ps. Just in case someone lost my original support request, I have submitted a second one.

carverrn · 29 Jun 2008, 11:47 AM

Hi ltwally,

I have been unable to find a message from you in the support system.

Where did you send the message?

Regards,
Rich

ltwally · 30 Jun 2008, 02:45 AM

I have sent two emails concerning this to 'support@runbox.com'.

The first was on 6/19, the second on 6/28.

I have the standard runbox automated reply emails from each one, so your system did receive them.

carverrn · 30 Jun 2008, 05:38 AM

Quote:

Originally Posted by ltwally

I have sent two emails concerning this to 'support@runbox.com'.

The first was on 6/19, the second on 6/28.

I have the standard runbox automated reply emails from each one, so your system did receive them.

Did you REPLY to the autoresponse?

If you did you should have received a support ticket #. Did you receive one?

If you didn't REPLY to the autoresponse then no one will have seen your request yet.

Regards,
Rich

ltwally · 1 Jul 2008, 04:01 AM

I might have missed that step. Replies sent.

29 Jun 2008, 07:53 AM	#1
ltwally Member Join Date: Mar 2005 Posts: 76	credit card information I had previously emailed your support department, and received no response after the automated one. I would like my credit card details removed from your system(s), completely. It is nothing personal, but I see no reason that I would want Runbox to hold that information on file. Quite the contrary, it's just one more place for my personal information to get stolen from. Thanks, ltwally ps. Just in case someone lost my original support request, I have submitted a second one.

29 Jun 2008, 11:47 AM	#2
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	Hi ltwally, I have been unable to find a message from you in the support system. Where did you send the message? Regards, Rich

30 Jun 2008, 02:45 AM	#3
ltwally Member Join Date: Mar 2005 Posts: 76	I have sent two emails concerning this to 'support@runbox.com'. The first was on 6/19, the second on 6/28. I have the standard runbox automated reply emails from each one, so your system did receive them.

1 Jul 2008, 04:01 AM	#5
ltwally Member Join Date: Mar 2005 Posts: 76	I might have missed that step. Replies sent.