Account up for renewal - Euros or Dollars?

suzi · 18 Jul 2008, 07:27 AM

An account I pay for is coming up for renewal however I'm not sure how much it will cost. That may not make sense but let me explain...

I'm from the UK and deal in GBP but the renewal payment info direct from the account page gives the prices in Euros. The main site has the price plans in USD. The Help wiki confirms these prices. If I use an exchange rate website to see how much it costs for me they don't equal the same amount and give me reason to question which I'll be charged.

1 year - 39.95 Euro = 31.69 GBP
3 years - 95.95 Euro = 76.13 GBP

1 year - 49.95 USD = 25.00 GBP
3 years - 119.95 USD = 60.03 GBP

If I get charged in Euros there is enough of a difference that I will only renew for 1 year, however if it's in USDs then I will end up taking advantage of the 3 year option. It was quite a surprise to see the Euro pricing structure at all (the last time I wanted to renew it was only in USD I'm sure).

Any clarification would be most appreciated.

carverrn · 18 Jul 2008, 08:14 AM

The posted rates were set at a time when exchange rates were different so there is a difference depending on the currency. When renewing, your account will be billed based on what appears on the payment page (using the stated amount for the stated currency).

Regards,
Rich

suzi · 18 Jul 2008, 09:23 AM

Well, that makes sense. Thanks for the clear and concise answer, Rich.

Geir · 18 Jul 2008, 10:10 AM

suzi,

There is a third option: A special renewal offer we're giving to long-time customers this summer.

- Geir

suzi · 21 Jul 2008, 05:48 PM

Quote:

Originally Posted by Geir

suzi,

There is a third option: A special renewal offer we're giving to long-time customers this summer.

- Geir

Thanks for bringing it to my attention, Geir! Although, it says "before the end of May" so you might want to alter that.

mdembski · 23 Jul 2008, 01:45 AM

not sure if you are working on it, but at 12:45 EST in the US the link is not working. also clicking on http://doc.runbox.com/payment gives a 404 Not found error.

Geir · 23 Jul 2008, 11:07 PM

Thanks -- everything should be working/looking correctly now!

- Geir

mdembski · 24 Jul 2008, 01:31 AM

The link http://doc.runbox.com/payment if you follow from price plans is still not working.

carverrn · 24 Jul 2008, 12:30 PM

I'm pretty sure the payment page is https://secure.runbox.com/payment

You need to be logged in to select products and doc.runbox.com is not a user login page.

Regards,
Rich

mdembski · 25 Jul 2008, 04:39 AM

select help, price plans, purchase a subscription, renewal, or upgrade now. This is the link that doesn't work.

18 Jul 2008, 07:27 AM	#1
suzi Senior Member Join Date: Jul 2003 Location: UK Posts: 195	Account up for renewal - Euros or Dollars? An account I pay for is coming up for renewal however I'm not sure how much it will cost. That may not make sense but let me explain... I'm from the UK and deal in GBP but the renewal payment info direct from the account page gives the prices in Euros. The main site has the price plans in USD. The Help wiki confirms these prices. If I use an exchange rate website to see how much it costs for me they don't equal the same amount and give me reason to question which I'll be charged. 1 year - 39.95 Euro = 31.69 GBP 3 years - 95.95 Euro = 76.13 GBP 1 year - 49.95 USD = 25.00 GBP 3 years - 119.95 USD = 60.03 GBP If I get charged in Euros there is enough of a difference that I will only renew for 1 year, however if it's in USDs then I will end up taking advantage of the 3 year option. It was quite a surprise to see the Euro pricing structure at all (the last time I wanted to renew it was only in USD I'm sure). Any clarification would be most appreciated.

24 Jul 2008, 01:31 AM	#8
mdembski Member Join Date: Jul 2007 Posts: 65	one works, the otehr doesn't The link http://doc.runbox.com/payment if you follow from price plans is still not working.

18 Jul 2008, 08:14 AM	#2
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	The posted rates were set at a time when exchange rates were different so there is a difference depending on the currency. When renewing, your account will be billed based on what appears on the payment page (using the stated amount for the stated currency). Regards, Rich

18 Jul 2008, 09:23 AM	#3
suzi Senior Member Join Date: Jul 2003 Location: UK Posts: 195	Well, that makes sense. Thanks for the clear and concise answer, Rich.

18 Jul 2008, 10:10 AM	#4
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	suzi, There is a third option: A special renewal offer we're giving to long-time customers this summer. - Geir

23 Jul 2008, 01:45 AM	#6
mdembski Member Join Date: Jul 2007 Posts: 65	not sure if you are working on it, but at 12:45 EST in the US the link is not working. also clicking on http://doc.runbox.com/payment gives a 404 Not found error.

23 Jul 2008, 11:07 PM	#7
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Thanks -- everything should be working/looking correctly now! - Geir

24 Jul 2008, 12:30 PM	#9
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	I'm pretty sure the payment page is https://secure.runbox.com/payment You need to be logged in to select products and doc.runbox.com is not a user login page. Regards, Rich

25 Jul 2008, 04:39 AM	#10
mdembski Member Join Date: Jul 2007 Posts: 65	select help, price plans, purchase a subscription, renewal, or upgrade now. This is the link that doesn't work.