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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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25 Jul 2016, 09:29 PM | #136 |
The "e" in e-mail
Join Date: Dec 2004
Location: a virtually impossible but finitely improbable position
Posts: 2,320
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I cannot log into my account today. I have my android phone and fast mail app, and it rejects my password. What do I do!?!?
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25 Jul 2016, 09:32 PM | #137 | |
Master of the @
Join Date: Sep 2004
Posts: 1,580
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Quote:
I would personally log in via the web first to check all your password settings though. You may want to restart the app too. I use the Apple app and had to switch from Beta to Production to flush cached settings. |
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25 Jul 2016, 09:35 PM | #138 |
Cornerstone of the Community
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Location: Oxfordshire, UK
Posts: 603
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25 Jul 2016, 09:42 PM | #139 |
Member
Join Date: Dec 2013
Posts: 54
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If you don't want to skip two-step verification on a particular device, have fun unticking the checkbox every single time you login for the rest of your life. And don't forget to do it, because you only have to forget once and you'll never be prompted again.
It's such a ridiculous anti-pattern to require people who don't want something to have to opt-out constantly, instead of having people who do want it to opt-in just once. |
25 Jul 2016, 09:48 PM | #140 | |
Master of the @
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Location: Tel-Aviv, ISRAEL
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Much appreciated |
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25 Jul 2016, 09:56 PM | #141 | |
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25 Jul 2016, 10:02 PM | #142 |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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25 Jul 2016, 10:04 PM | #143 | |
Junior Member
Join Date: Jul 2009
Posts: 19
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Overall, I think that the changes are good, and seem to balance security and access fairly well. I would prefer to be able to set custom App-specific passwords, as I generally use 30 mixed and special characters. Generated App-specific passwords are 16 character case-insensitive alpha-numeric. J |
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25 Jul 2016, 10:04 PM | #144 |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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You can click the Reset button under the Trusted Computers in the Password & Security settings.
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25 Jul 2016, 10:07 PM | #145 |
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Join Date: Jan 2003
Location: Oxfordshire, UK
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Maybe, but security only has to be broken once to be broken completely; this is a simple step that can improve both security and the user's experience. It's simply more elegant and a great suggestion.
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25 Jul 2016, 10:10 PM | #146 |
Master of the @
Join Date: Apr 2002
Location: West Sussex, UK
Posts: 1,334
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Anyone understand why the Fastmail Android app now rejects a correct username and password whilst all other routes (firefox, IOS etc) to Fastmail works ok?
I get that it is likely due to the new 2FA process but I had understood things would work ok until such time as I changed to 2FA. I'm using ver. 1.06.09 of the Android app. I sent a support ticket to Fastmail and wait for their response. cheers Edward |
25 Jul 2016, 10:12 PM | #147 | |
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Location: Oxfordshire, UK
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[Edit:] just realised that you have kicked-off 2FA so all the old alternative passwords should have been voided as a result. Last edited by JamesHenderson : 25 Jul 2016 at 10:20 PM. |
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25 Jul 2016, 10:13 PM | #148 |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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I just added a few of the new security features to my account and it went really well. I had anticipated being able to use my mobile phone as part of the two-step verification, but apparently that's only for account recovery.
To me, this seems a little back words. When I need to perform an account recovery, I receive an SMS with a code across my phone. (I admit to having texts appear over the lock screen, making this less secure.) However, to perform a simple logon using 2FA, I have to unlock the phone (fingerprint) and enter a code. While everyones situation is likely different, in my case, the logon 2FA is more secure than account recovery. Anyways, I also established an app password. Again, everything went very well, but I had anticipated being able to create my own password. Not a huge deal, but now I have to write down the generated one and store it somewhere, as opposed to remembering it. Overall, nice implementation! |
25 Jul 2016, 10:15 PM | #149 |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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I didn't use the old alternative logons, but if you created an App Password under the new system, you'll need to enter that in.
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25 Jul 2016, 10:18 PM | #150 | |
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