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Old 5 Jul 2018, 04:53 AM   #1
MaryP
Junior Member
 
Join Date: Jul 2018
Posts: 4
Gmail automatically opens message as document

The last couple of days when I open my gmail messages, the service automatically opens it as if it's a document. It does not allow me to reply, delete, or anything. When I try to go back to the message, it just takes me to my inbox. Help!!

Last edited by MaryP : 5 Jul 2018 at 04:54 AM. Reason: typo
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Old 5 Jul 2018, 07:58 AM   #2
n5bb
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Join Date: May 2004
Location: Irving, Texas
Posts: 8,374
Welcome to the EMD Forums!

I don't see anything unusual when using the Gmail website.
  • How do you read your Gmail messages? Do you log into the web service at https://mail.google.com or do you use an email client?
  • Is this on a PC or a mobile device?
  • If it opens as if it is a document, what program is it opening in? Word? Notepad? A browser window?
Bill
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Old 8 Jul 2018, 06:56 AM   #3
MaryP
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Join Date: Jul 2018
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I read my messages on line when I'm on my computer.

I read them through my mail program on my iPad (by the way, I don't have the same problem with the iPad).

When it opens, it's just on what looks like a plane sheet of paper - without the usual option for printing or downloading that occurs when I open a document from within the message.

Thanks for your help. Let me know if there are any other questions. I would really like to work through this.

Mary
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Old 8 Jul 2018, 02:48 PM   #4
n5bb
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I still don't understand which operating system and browser you are using. Although you didn't say so, I think you are going to Gmail by using a web browser and opening it at this URL:
https://mail.google.com

You seem to be saying that when you start Gmail, all you see is a sheet of paper. Or maybe that when you open a message all you see is a sheet of paper. I don't understand what you mean by that. Gmail currently has two user interfaces available from a web browser on a PC (such as Chrome or Firefox or Edge in Windows 10). The browsers which support Gmail are shown here: Supported browsers
  • New look
  • Classic Gmail look
You can change between these by clicking the settings (gear) icon in the upper right portion of the display and clicking the top choice in the menu. In either view I can see a print icon in the upper right of an opened message. I also always see the folder list at the left, the Search mail tool at the top, and other icons on the screen. I don't see any big changes from what Gmail looked like in the past.

Bill

Last edited by n5bb : 8 Jul 2018 at 02:53 PM.
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Old 11 Jul 2018, 03:49 AM   #5
MaryP
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Join Date: Jul 2018
Posts: 4
Sorry I wasn't clear. I use Safari and log onto the mail using gmail.com. So what happens is that I get the list of messages, as I have always done. I open a message (I agree that usually I get the message with the options to print, delete, etc. However, what is happening is that when I open a message, it immediately opens it as if it is a pdf document ready to print. I have not asked it to open the message like that.

Again, thanks for your help.

Mary
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Old 11 Jul 2018, 01:04 PM   #6
n5bb
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Location: Irving, Texas
Posts: 8,374
Arrow New Gmail display shows clickable PDF attachments in the message list

As I said before, Gmail has two different versions when you use a browser. To change between these, click the settings icon (gear in the upper right area of the screen) and use the top choice.

Since you specifically mentioned seeing the PDF viewer display, here is what Gmail looks like when you use these two versions of Gmail and view the message list when the message contains a PDF attachment:As you can see, when using the new Gmail version the PDF attachment is shown on a separate line after the main message.
  • If you click on the message (the line containing the sender name and subject), the message body is opened. This is similar to the classic Gmail display.
  • If you click on the PDF attachment (red PDF icon), you will open the PDF file itself (not the message body) using a PDF viewer. I think this is what you are describing.
Is this your issue? If so, you can return to the classic Gmail version if you wish (as describe above).

Bill
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Old 12 Jul 2018, 09:32 AM   #7
MaryP
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I have switched back and forth from the old to the new and back. It's not the attachment that opens like a pdf - it's the message itself! And It doesn't happen with every message. And it doesn't happen on my IPad. I'm frustrated enough that I may have to leave gmail! The latest thing that happened is that tonight I composed a message and did a "cut and paste" and MY message switched to the "pdf" (or whatever it is). I did not put an attachment in the email.

Thanks again for looking at this for me.

Mary
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