EmailDiscussions.com  

Go Back   EmailDiscussions.com > Discussions about Email Services > Email Comments, Questions and Miscellaneous
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read
Stay in touch wirelessly

Email Comments, Questions and Miscellaneous Share your opinion of the email service you're using. Post general email questions and discussions that don't fit elsewhere.

Reply
 
Thread Tools
Old 18 Jan 2010, 01:03 AM   #1
pingme97
Essential Contributor
 
Join Date: Jul 2004
Posts: 426
Runbox vs Fastmail Support?

I am thinking of paying for one of them. I know the feature comparison and both are good enough for my needs. I know when I checked fastmail few months/a year ago, they lagged behind runbox when it came to support. So my personal perception is, runbox has an edge when it comes to support but fastmail has an edge when it comes to UI/speed.

Would like to know if fastmail support has improved over the year
pingme97 is offline   Reply With Quote

Old 18 Jan 2010, 04:20 AM   #2
digp
Master of the @
 
Join Date: May 2003
Posts: 1,210
I have found fastmail support reasonably good. Also if you know how, you can email rob and the others directly ...
digp is offline   Reply With Quote
Old 18 Jan 2010, 12:09 PM   #3
n5bb
Intergalactic Postmaster
 
Join Date: May 2004
Location: Irving, Texas
Posts: 8,544
I'm very happy with Fastmail support.

Bill
n5bb is offline   Reply With Quote
Old 18 Jan 2010, 04:15 PM   #4
hajonez
Cornerstone of the Community
 
Join Date: Dec 2001
Location: Melbourne, Australia
Posts: 727
I can't vouch for Fastmail's support but I do know that Runbox's continues to be superb. I've had a Runbox account for nine years in February and one of the reasons I continue to use them is their personable but professional support.

Good luck with your decision!

- Henry
hajonez is offline   Reply With Quote
Old 18 Jan 2010, 04:27 PM   #5
ankupan
Cornerstone of the Community
 
Join Date: Apr 2004
Posts: 764
FM is having good one.
ankupan is offline   Reply With Quote
Old 18 Jan 2010, 05:11 PM   #6
ChinaLamb
The "e" in e-mail
 
Join Date: Dec 2004
Location: a virtually impossible but finitely improbable position
Posts: 2,246
Quote:
Originally Posted by ankupan View Post
FM is having good one.
And Fastmail has a much more active forum.

Fastmail 22,000 threads 200,000 posts.
Runbox 5,000 threads 39,000 posts
ChinaLamb is offline   Reply With Quote
Old 20 Jan 2010, 03:29 AM   #7
marcus0263
Cornerstone of the Community
 
Join Date: Nov 2003
Location: Seattle
Posts: 594
Well speaking from experience, FM service is good their support is sub par. While I still use them for a secondary service the times I have attempted contacting their support it takes on average 3 days for them to respond. That and it is not very useful

I had Runbox in the past for a couple of years, their support response and attention is good, much better than FM. For the record I left Runbox a couple of years back because they could not get their act together on providing reliable secure IMAP. But their support is very good and responsive, much better than FM.

Also I do not count forum support from customers as support, support is when you contact the company's "official" support department, not posting in user forums.
marcus0263 is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +9. The time now is 07:01 PM.

 

Copyright EmailDiscussions.com 1998-2013. All Rights Reserved. Privacy Policy