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Old 15 Feb 2021, 04:47 AM   #1
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,723
ADs

I pay for my service but there an ad in right bottom of my screen bout four inches square how do i get rid of it ? Other than getting rid of my acct ? Thanks for any help
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Old 15 Feb 2021, 06:09 AM   #2
n5bb
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Join Date: May 2004
Location: Irving, Texas
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Which Fastmail membership level do you have? Go to Settings>Billing & Plan and you can see your current level. There has been no advertising from Fastmail on any of their accounts since July 31, 2017.

My guess is that some other program is placing that advertisement on the screen. Are you using a PC, Mac, or mobile device?

Bill
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Old 15 Feb 2021, 07:31 PM   #3
JeremyNicoll
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Join Date: Dec 2017
Location: Scotland
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Quote:
Originally Posted by sheprd View Post
I pay for my service but there an ad in right bottom of my screen bout four inches square how do i get rid of it ? Other than getting rid of my acct ? Thanks for any help
"Four inches square" is not useful info. If you have a tiny screen it could cover nearly all the content. If you have a huge one (eg on the side of a building) it could be not much more than one pixel.

Does the ad look as if it's part of the FM screen design (eg surrounded by a box that is part of the rest of the border around stuff), or is it superimposed over content?

Do you have anti-malware software? When did you last scan the whole machine?

As ever, a screenshot would possibly help.
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Old 16 Feb 2021, 04:11 AM   #4
sheprd
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Join Date: Sep 2001
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Thanks Jeremy and n5bbn What ever it was it went away and i am sure FM had nothing to do with it I really appreciate the responses.
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