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Old 16 Feb 2021, 08:15 PM   #1
fastuser2015
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Join Date: Jun 2015
Posts: 26
Printable invoices in UK - "We are awaiting information from HMRC before we generate"

This is, I'm sure, another Brexit dividend... when I go into Printable Invoices and attempt to download the invoice for January, I'm met with a message that says "We are awaiting information from HMRC before we generate this invoice."

I've raised a ticket about this but not had a meaningful response yet (it has apparently been escalated to the developers - who are great of course - although I would have thought it would be more helpful to escalate it to whoever looks after the accounts).

Has anyone else had this problem, and does anyone know when it's likely to be resolved? I need the invoice for our accounts.
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Old 16 Feb 2021, 09:07 PM   #2
gj15
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Join Date: Jul 2013
Location: Just west of the Greenwich meridian
Posts: 54
My last invoice was in November and I haven’t received one since 1-Jan. It carried “VAT ID: EU826528469”. I wonder if they’re waiting for a GB VAT registration no.
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Old 17 Feb 2021, 10:39 PM   #3
fastuser2015
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Join Date: Jun 2015
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That would make sense I guess.

Still no response to my ticket with them (raised on Friday) other than the one to say it had been escalated.
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