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Old 5 May 2017, 08:51 PM   #1
evilquoll
Member
 
Join Date: May 2017
Location: Emergency temporary account of ROBERT.BAK
Posts: 36
Exclamation Cannot upgrade my account!

When I entered my debit card details (UK Visa Debit card) the card was declined, even though the payment was only $40 (20 by the time it reached my account). Fortunately I was able to pay by PayPal instead, but this should not have happened.

(And there was an error on one of the pages; the dates were in American format. Surely, as a multi-national company of some 15 years' standing, Fastmail should know by now that if you must use all-numeric dates, International format is the only one suitable for world-wide use?)
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Old 6 May 2017, 09:27 AM   #2
n5bb
Intergalactic Postmaster
 
Join Date: May 2004
Location: Irving, Texas
Posts: 8,220
You are going to need to file a Fastmail support request at their website to get an answer to payment related issues.

Bill
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Old 6 May 2017, 04:00 PM   #3
wam
Senior Member
 
Join Date: May 2007
Location: Pakistan
Posts: 192
Quote:
Originally Posted by evilquoll View Post
When I entered my debit card details (UK Visa Debit card) the card was declined, even though the payment was only $40 (20 by the time it reached my account). Fortunately I was able to pay by PayPal instead, but this should not have happened.

(And there was an error on one of the pages; the dates were in American format. Surely, as a multi-national company of some 15 years' standing, Fastmail should know by now that if you must use all-numeric dates, International format is the only one suitable for world-wide use?)
I had similar issue so I filed a support request, CVV of my card was being rejected by Fastmail. After quite a few messages, Fastmail rep gave me a link where I made 'direct' payment; After making the payment I informed them and my account was updated immediately.Try raising a ticket as suggested by Bill.
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