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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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23 Jan 2019, 07:53 AM | #1 |
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Location: San Antonio, Texas USA
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FM won't let me send a 10-second video??
Something about exceeding bandwidth? I have attached YouTube videos way longer than this 10-second recording of my dog. What's the deal?
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23 Jan 2019, 08:27 AM | #2 |
The "e" in e-mail
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The most likely explanation is that you were trying to send a large email simultaneously to a significant number of recipients. Test, first, sending it to a single recipient to verify my theory. Then, if that succeeds, send to just a few recipients at a time, spacing them out with an hour's gap between.
Usually, people will only reach the hourly sending limit on trial accounts (where the limit is 125 MB per hour and 250 MB her day). For other kinds of accounts, see Limits on sending/receiving email in https://www.fastmail.com/help/account/limits.html Last edited by BritTim : 23 Jan 2019 at 11:38 AM. |
23 Jan 2019, 06:31 PM | #3 |
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Thanks, Brit Tim. This answered my question. Indeed, I was trying to send my 10-second video to 12 people! I didn't know about those account limits, either. Very handy to know...
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23 Jan 2019, 11:45 PM | #4 |
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Location: Scotland
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Why on earth would you send the video itself, to anyone?
It's on YouTube. Send them the URL. |
24 Jan 2019, 04:48 AM | #5 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
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Quote:
I am pretty sure the video is a private one she shot herself. If I was distributing it to friends and family, I would, indeed, upload it somewhere (FastMail file storage or Facebook perhaps) and send a link. When noclue has something that works, and does not understand clearly everything that is happening in the background, it is natural that she should stay with what she knows. |
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24 Jan 2019, 05:16 PM | #6 |
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It was a video from my phone, not YouTube. People do not recognize my iPhone address, and I don't want to use it, anyway. I want to send stuff via FastMail.
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25 Jan 2019, 01:47 AM | #7 |
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Ah, ok.
But... what you are doing when you "send it by Fastmail" is giving the whole contents of the video to them, and asking them to send a copy of that to each recipient. If the video is big, or if there's lots of recipients, it's a wasteful way to do things. It's also quite likely to fail if the recipients' email systems are not willing to accept such a huge incoming email. It would be better to learn how to upload it once to a fixed place, and then just send the URL (a link to that place) to everyone else. I only use Fastmail through its web interface accessed from Firefox running on a pc. I could explain how to upload a file to Fastmail's storage from the web interface...but perhaps you use the Fastmail 'app' on your phone? I have never used that and don't know how to do it from there. But someone here must be able to explain it. |
25 Jan 2019, 02:42 AM | #8 |
The "e" in e-mail
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It isn't big, it's 10 seconds (read the 1st post). For an one-off by a non-expert user posting it directly is much simpler than storing it somewhere.
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25 Jan 2019, 06:25 PM | #9 |
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Most definitely a "non-expert," Janusz! Meanwhile, I now have to do a new app password.
So I'll try to figure out how to close this thread... |
25 Jan 2019, 06:40 PM | #10 |
The "e" in e-mail
Join Date: Feb 2006
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Only moderators can close threads (ie make it impossible to add new posts). Just leave it as is, possibly unsubscribe from it.
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25 Jan 2019, 06:59 PM | #11 |
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Thanks, Janusz. No wonder I couldn't figure out out!
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4 Feb 2019, 11:15 AM | #12 |
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So now I'm getting rejected with a 2.34 video and three addresses. Something must have changed over the last year. I suppose I have to pay more to make this work? And oddly, I was allowed to send the same video with six addresses, but now not even three addresses are accepted. That doesn't even make any sense at all.
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4 Feb 2019, 05:22 PM | #13 |
The "e" in e-mail
Join Date: Feb 2006
Location: EU
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1. Did you actually receive 3 rejection messages? Or simply the posts with videos disappear without trace?
2. If the former, could you tell us the reason(s) for rejection? That's some plain English text usually at the beginning of a more detailed (and technical) explanation? Something like "user's quota exceeded".... 3. If the latter, did you try to send a plain-text message to these addresses? No videos, no other attachments, only a few words of text. Last edited by janusz : 4 Feb 2019 at 05:30 PM. |
4 Feb 2019, 05:40 PM | #14 | |
The "e" in e-mail
Join Date: May 2003
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Quote:
As this time, you need to learn
Last edited by BritTim : 4 Feb 2019 at 05:46 PM. |
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4 Feb 2019, 05:59 PM | #15 |
The "e" in e-mail
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You assume that noclue's problems are due to the FM's bandwidth limits, which may or may not be true.
And your method of reducing the video size is applicable to iOS only. |
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