FM log in is down?

digp · 28 Jul 2016, 06:08 PM

I can't log in.

I click log in, it greys out and then nothing happens.

CyberDyne · 28 Jul 2016, 06:11 PM

I'm having issues too (UK)

Both Beta and Regular

Quote:

Incorrect username or password

No.

Even after resetting my password I still cannot login.

Edit:
I've been booted from IMAP now too.

digp · 28 Jul 2016, 06:30 PM

The annoying thing is I need to use it for business purposes. I have worked around it,but this is ridiculous. I will have to think about what to do. FM really are not fit for business purposes. They should stop advertising it as such.

digp · 28 Jul 2016, 06:33 PM

From the status site:

Login & sessions 28 Jul 2016 09:16:33 UTC
(about 15 minutes ago) Ok, logins failing across the board right now. Your mail is fine. We're working on it.
Login & sessions 28 Jul 2016 08:59:05 UTC
(about half an hour ago) Logins are taking some time to complete while a database index is updating. Should be back to normal in a few minutes.

CyberDyne · 28 Jul 2016, 06:33 PM

Quote:

Originally Posted by digp

The annoying thing is I need to use it for business purposes. I have worked around it,but this is ridiculous. I will have to think about what to do. FM really are not fit for business purposes. They should stop advertising it as such.

Not sure I'd agree at this stage as it's very early days but frustrating nevertheless.

Is your workaround another method for logging into FM or have you simply used another provider ?

CyberDyne · 28 Jul 2016, 06:34 PM

Quote:

Originally Posted by digp

From the status site:

Login & sessions 28 Jul 2016 09:16:33 UTC
(about 15 minutes ago) Ok, logins failing across the board right now. Your mail is fine. We're working on it.
Login & sessions 28 Jul 2016 08:59:05 UTC
(about half an hour ago) Logins are taking some time to complete while a database index is updating. Should be back to normal in a few minutes.

That's reassuring. At least they're onto it.

digp · 28 Jul 2016, 06:36 PM

Quote:

Originally Posted by CyberDyne

Not sure I'd agree at this stage as it's very early days but frustrating nevertheless.

Is your workaround another method for logging into FM or have you simply used another provider ?

They are having issues too often, esp with ill thought out work.

Luxsci rarely if ever have this.

The indexing should have been scheduled for a time that is not peak business time, perhaps on a Sunday afternoon or night, and should have been announced as far in advance as possible.

FM are Real Jokers.

Used another provider. There is no way to log in at FM right now.

digp · 28 Jul 2016, 06:38 PM

Quote:

Originally Posted by CyberDyne

That's reassuring. At least they're onto it.

I subscribe to the fm status rss feed that is not showing any issues at all, so unless you actually check the status site you wouldn't know.

CyberDyne · 28 Jul 2016, 06:38 PM

Quote:

Originally Posted by digp

..//..
The indexing should have been scheduled for a time that is not peak business time, perhaps on a Sunday afternoon or night, and should have been announced as far in advance as possible...//..

Night for who ? US ? or UK ? Asia ?
Impossible not to disrupt someone in a World where there's always one part of it working.

CyberDyne · 28 Jul 2016, 06:49 PM

FIXED

Thanks guys

BritTim · 28 Jul 2016, 06:53 PM

I cannot imagine this is a planned outage. It seems likely that the inadequately tested new security features necessitated some emergency changes resulting in the problem.

I agree with the comment that those using Fastmail for business purposes may need to reconsider their position. The Fastmail infrastructure is excellent, but the company attitude is increasingly cavalier and lacking appreciation of the practicalities of mission critical email services.

randian · 29 Jul 2016, 12:11 AM

Still doesn't work for me, the page endlessly tries to refresh (it shows the scrolling blue vertical lines) but never displays email.

CyberDyne · 29 Jul 2016, 12:13 AM

Quote:

Originally Posted by randian

Still doesn't work for me, the page endlessly tries to refresh (it shows the scrolling blue vertical lines) but never displays email.

Working fine here now.
Have tried the obvious; closing browser, clearing cache, etc.

Veeee · 29 Jul 2016, 12:57 AM

Quote:

Originally Posted by CyberDyne

Have tried the obvious; closing browser, clearing cache, etc.

We have at least one user still unable to sign in, too. Tried the obvious, even resetting the password, but no luck so far. Fortunately, they seem to be the only one, however it's the business' primary account. I can access their account through the admin panel though, resorting to setting up forwarding until they can get back in.

Veeee · 29 Jul 2016, 01:08 AM

Quote:

Originally Posted by Veeee

We have at least one user still unable to sign in, too.

And we're back in!

28 Jul 2016, 06:08 PM	#1
digp Master of the @ Join Date: May 2003 Posts: 1,320	FM log in is down? I can't log in. I click log in, it greys out and then nothing happens.

28 Jul 2016, 06:30 PM	#3
digp Master of the @ Join Date: May 2003 Posts: 1,320	The annoying thing is I need to use it for business purposes. I have worked around it,but this is ridiculous. I will have to think about what to do. FM really are not fit for business purposes. They should stop advertising it as such.

28 Jul 2016, 06:33 PM	#4
digp Master of the @ Join Date: May 2003 Posts: 1,320	From the status site: Login & sessions 28 Jul 2016 09:16:33 UTC (about 15 minutes ago) Ok, logins failing across the board right now. Your mail is fine. We're working on it. Login & sessions 28 Jul 2016 08:59:05 UTC (about half an hour ago) Logins are taking some time to complete while a database index is updating. Should be back to normal in a few minutes.

28 Jul 2016, 06:49 PM	#10
CyberDyne Master of the @ Join Date: Sep 2004 Posts: 1,583	FIXED Thanks guys

28 Jul 2016, 06:53 PM	#11
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,090	I cannot imagine this is a planned outage. It seems likely that the inadequately tested new security features necessitated some emergency changes resulting in the problem. I agree with the comment that those using Fastmail for business purposes may need to reconsider their position. The Fastmail infrastructure is excellent, but the company attitude is increasingly cavalier and lacking appreciation of the practicalities of mission critical email services.

29 Jul 2016, 12:11 AM	#12
randian Cornerstone of the Community Join Date: Jan 2014 Posts: 561	Still doesn't work for me, the page endlessly tries to refresh (it shows the scrolling blue vertical lines) but never displays email.