Fastmail Support Phone Number - Page 2

robn · 31 Aug 2016, 02:48 PM

Quote:

Originally Posted by malcarada

It would also help if Fastmail staff didn't ask for the password to provide support, if you open a ticket you have to enter your password in the form so customers get used to give it away.

Per our support policies, FastMail staff will never ask you for your password, and new support staff are trained accordingly.

If someone claiming to be from support does ask for your password, check for the green badge (support web interface) or green tick (support email). If there's no markers then it's likely a scam. (note that the Classic UI and IMAP/POP clients will not show a green tick).

If it really does appear to be from support, please let me know directly (robn@fastmail.com) with the ticket number and I will follow up.

malcarada · 31 Aug 2016, 03:59 PM

Quote:

I could be totally wrong here malcarada but I have never been asked for my password when I have contacted support.

There used to be a box in the ticket form where you had to enter your password before you were able to open the ticket.

I don't know if it has been removed because I can't see it now, but that it was I was referring to. You were already logged into your account but you had to enter the password to contact support.

robn · 31 Aug 2016, 04:11 PM

Quote:

Originally Posted by malcarada

There used to be a box in the ticket form where you had to enter your password before you were able to open the ticket.

Right. That's different to a human asking for your password. But as you note, its now gone. Instead you're redirected through the login forms first (mostly so that the support form doesn't bypass 2FA).

FredOnline · 31 Aug 2016, 04:12 PM

Quote:

Originally Posted by ReuvenNY

I deleted the phone number but left the thread so members can see Robn's (Fastmail) statement that calling that number will expedite stealing of your identity.

IMHO it would have been better to delete the thread.

As it stands now, it looks disjointed.

Robn (as a representative of FastMail) should have created a new thread advising everyone there's no phone support.

17pm · 31 Aug 2016, 04:19 PM

Quote:

Originally Posted by David

I am not going to disagree with you malcarada and wish you a very good day.

Why are you not going to wish him a very good day?

Quote:

Originally Posted by FredOnline

IMHO it would have been better to delete the thread.

As it stands now, it looks disjointed.

Robn (as a representative of FastMail) should have created a new thread advising everyone there's no phone support.

I came to EMD just a few minutes ago and found this thread. At first, I was happy because I thought fastmail had finally gotten phone support, but after opening the e-mail I quickly found out that not to be true. It's perfectly ok to leave this thread here, and the advice robn gave might be useful for several people.

robn · 31 Aug 2016, 04:33 PM

Quote:

Originally Posted by FredOnline

Robn (as a representative of FastMail) should have created a new thread advising everyone there's no phone support.

It's really not my job to refute every scammer on the internet, nor is it my job to regurgitate information that is trivially obtained via a Google or FM Help search. It's also not my job to moderate this forum.

somdcomputerguy · 31 Aug 2016, 07:57 PM

Quote:

Originally Posted by malcarada

..if you open a ticket you have to enter your password in the form so customers get used to give it away.

I haven't opened a support ticket in a while, but I believe that field is optional and the form can be submitted without that field being completed.

- bruce

Terry · 31 Aug 2016, 08:07 PM

No password Required.... https://www.fastmail.com/html/?MSignal=Support-**

Jacinto · 31 Aug 2016, 08:54 PM

Quote:

Originally Posted by robn

It's really not my job to refute every scammer on the internet, nor is it my job to regurgitate information that is trivially obtained via a Google or FM Help search. It's also not my job to moderate this forum.

What did you have for breakfast today, Rob?

It's bad enough that Fastmail doesn't offer phone or immediate support, but for its representative on this sub-forum to post a defensive, condescending and insulting reply is unacceptable.

Whether you realize it or not, most of the members who post on this sub-forum are Fastmail subscribers or may be looking to subscribe -- in other words, some of them help pay your salary.

I remember having a dialogue with Rob Mueller (who never posted anything here with the tenor of your reply) where I reminded him that it takes a long time to gain a customer, but only a second to lose one. I'm reminding you as well now. If you can't be nice, don't post (or let somebody with a thicker skin do it).

--
Jacinto

Luzo · 1 Sep 2016, 07:53 AM

Quote:

Originally Posted by Jacinto

If you can't be nice, don't post (or let somebody with a thicker skin do it).

Couldn't have said it better myself.

mballas · 1 Sep 2016, 04:04 PM

Perhaps Robn was a bit thin-skinned in his response but it seems to me that some members go an extra mile to be rude to FM reps. This forum is independent of FM and it is unfair to demand their reps post additional threads when the gist of this thread quite clearly stated that the original posting was a phishing exploit.

31 Aug 2016, 08:07 PM	#23
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,013	No password Required.... https://www.fastmail.com/html/?MSignal=Support-**

1 Sep 2016, 04:04 PM	#26
mballas Essential Contributor Join Date: Dec 2001 Location: Denton, TX Posts: 346	Perhaps Robn was a bit thin-skinned in his response but it seems to me that some members go an extra mile to be rude to FM reps. This forum is independent of FM and it is unfair to demand their reps post additional threads when the gist of this thread quite clearly stated that the original posting was a phishing exploit.