Incoming mail delayed for 0.5-1hr on runbox servers

greendog · 25 Mar 2007, 04:23 PM

Today I received ~ 10 mails delayed for 30-60 mins on runbox servers.
How often does it happen ?

Geir · 27 Mar 2007, 11:17 AM

Not often at all. At that particular time we had a rare server problem that affected email delivery as well. We're currently in the process of acquiring additional hardware to avoid similar problems occurring in the future.

- Geir

PleX · 28 Mar 2007, 02:07 AM

Quote:

Originally Posted by greendog

Today I received ~ 10 mails delayed for 30-60 mins on runbox servers.
How often does it happen ?

greendog, myself receive emails delayed 10-15 hrs, frequently. So, don't worry.

greendog · 28 Mar 2007, 02:11 AM

Quote:

Originally Posted by PleX

greendog, myself receive emails delayed 10-15 hrs, frequently. So, don't worry.

I get it. Thanks to runbox for trail period.

Geir · 29 Mar 2007, 12:41 AM

PleX,

If those messages were received by Runbox we'd be interested in the message headers to determine whether the delay occurred within the Runbox system or on some other server.

- Geir

Trip · 29 Mar 2007, 03:03 AM

I personally have experienced several-minute to half-hour delays on emails every once in a while, but nothing on the magnitude of 10 to 15 hours!

That sounds highly irregular. Forwarding Geir some of those mails, with original headers intact, could perhaps give him a chance to hopefully eliminate the bottleneck, if the delays are indeed on Runbox's end.

Trip

greendog · 29 Mar 2007, 03:19 AM

2 support

I see status page for recent issue:
http://www.runbox.com/twiki/bin/view.../ServiceStatus

1. Do you keep archive of such issues ? Can i see all past downtimes ?
2. Is realmetrics.com stats is correct ? ( i belive it is not ad, as you have paid realmetrics account)

carverrn · 29 Mar 2007, 06:46 AM

Quote:

Originally Posted by greendog

1. Do you keep archive of such issues ? Can i see all past downtimes ?

At the bottom right of the Service Status page click "More...". At the bottom "More Actions" page click the "View differences" button to see all the changes since revision 1.1 of the page.

Quote:

Originally Posted by greendog

2. Is realmetrics.com stats is correct ? ( i belive it is not ad, as you have paid realmetrics account)

All Realmetrics data is as correct as their methods of measurement. You probably should refer to their information:

http://www.realmetrics.com/about/methodology.jsp

http://www.realmetrics.com/about/faq.jsp

Regards,
Rich

greendog · 29 Mar 2007, 07:07 AM

wow i found 6 disasters in this month. probably much more than most of free email services in my country.
(off: as i am soft-dev myself, i'd suggest you stop adding features and fix existence ones. nobody can
develop extensive and intensive at one time. and also those 10Gb boxes probably killing you.
sorry for bad English.)

Geir · 29 Mar 2007, 11:14 AM

Quote:

Originally Posted by greendog

wow i found 6 disasters in this month.

Sounds like you might be interpreting the statistics wrong, or you have a unique definition of the word "disaster".

- Geir

greendog · 29 Mar 2007, 03:22 PM

Quote:

Originally Posted by Geir

Sounds like you might be interpreting the statistics wrong, or you have a unique definition of the word "disaster".

- Geir

Yeah, right. Disasters can't happen often. Downtime is not disaster anymore

Geir · 30 Mar 2007, 06:05 AM

According to this RealMetrics graph we've had 100% uptime during the past 30 days, which is correct aside from the 2-hour limited accessibility last Sunday.

Otherwise we've only had problems with outgoing email delivery, which was related to a configuration issue on a replacement server.

- Geir

greendog · 31 Mar 2007, 03:29 PM

okay. maybe email delays is not a big disaster. anyway as i dont see any better service in Europe, i paid for 1st year. i am not a trial user now ; ) see you next downtime

greendog · 11 Apr 2007, 04:42 AM

So, I've got email delayed by 5 hrs!
It is not disaster, right ?
What does realmetrics show now ? 100% uptime again ?

25 Mar 2007, 04:23 PM	#1
greendog Member Join Date: Mar 2007 Location: Russia Posts: 52	Incoming mail delayed for 0.5-1hr on runbox servers Today I received ~ 10 mails delayed for 30-60 mins on runbox servers. How often does it happen ?

11 Apr 2007, 04:42 AM	#14
greendog Member Join Date: Mar 2007 Location: Russia Posts: 52	So, I've got email delayed by 5 hrs! It is not disaster, right ? What does realmetrics show now ? 100% uptime again ? Last edited by greendog : 11 Apr 2007 at 04:49 AM.

27 Mar 2007, 11:17 AM	#2
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Not often at all. At that particular time we had a rare server problem that affected email delivery as well. We're currently in the process of acquiring additional hardware to avoid similar problems occurring in the future. - Geir

29 Mar 2007, 12:41 AM	#5
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	PleX, If those messages were received by Runbox we'd be interested in the message headers to determine whether the delay occurred within the Runbox system or on some other server. - Geir

29 Mar 2007, 03:03 AM	#6
Trip Master of the @ Join Date: Apr 2001 Location: USA Posts: 1,347 Representative of: Runbox.com	I personally have experienced several-minute to half-hour delays on emails every once in a while, but nothing on the magnitude of 10 to 15 hours! That sounds highly irregular. Forwarding Geir some of those mails, with original headers intact, could perhaps give him a chance to hopefully eliminate the bottleneck, if the delays are indeed on Runbox's end. Trip

29 Mar 2007, 03:19 AM	#7
greendog Member Join Date: Mar 2007 Location: Russia Posts: 52	2 support I see status page for recent issue: http://www.runbox.com/twiki/bin/view.../ServiceStatus 1. Do you keep archive of such issues ? Can i see all past downtimes ? 2. Is realmetrics.com stats is correct ? ( i belive it is not ad, as you have paid realmetrics account)

29 Mar 2007, 07:07 AM	#9
greendog Member Join Date: Mar 2007 Location: Russia Posts: 52	wow i found 6 disasters in this month. probably much more than most of free email services in my country. (off: as i am soft-dev myself, i'd suggest you stop adding features and fix existence ones. nobody can develop extensive and intensive at one time. and also those 10Gb boxes probably killing you. sorry for bad English.)

30 Mar 2007, 06:05 AM	#12
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	According to this RealMetrics graph we've had 100% uptime during the past 30 days, which is correct aside from the 2-hour limited accessibility last Sunday. Otherwise we've only had problems with outgoing email delivery, which was related to a configuration issue on a replacement server. - Geir

31 Mar 2007, 03:29 PM	#13
greendog Member Join Date: Mar 2007 Location: Russia Posts: 52	okay. maybe email delays is not a big disaster. anyway as i dont see any better service in Europe, i paid for 1st year. i am not a trial user now ; ) see you next downtime