Server down? - Page 2

robmueller · 11 Apr 2002, 03:18 PM

Sorry everyone. I take full responsibility for this downtime. Stuffed up while trying to fix a few things, everything is fine now. Entirely my fault...

Rob

lux · 11 Apr 2002, 03:19 PM

Both Rob and Jeremy got up...

noeldolan · 11 Apr 2002, 03:20 PM

I can send you the IMAP log from OE6 - also:

Welcome to FastMail, Noel Dolan. It's exactly quarter past six in the morning .
Your last successful login was at Thu, 11 Apr 2002 6:11 AM

which is blatantly untrue from this end as I didn't dial-up until 6.30am.

I've been online 48 minutes and I definitely did spend almost thirty minutes trying to logon unsuccessfully. First the web page was down with that proxy server message then my IMAP password was rejected several times and then my POP3 password was also rejected several times - all of which were accepted when the service came back up. I'm very careful about how long I stay online - we get charged by the minute here in Ireland and it's more expensive after 8am.

lux · 11 Apr 2002, 03:28 PM

Try to logout and login again. The time should be displayed correctly...

noeldolan · 11 Apr 2002, 03:28 PM

I got the cert error message on the HTTP mail.

The posts about the service being down lasted almost twenty minutes - why does it seem impossible to some that I can say I was trying to login for almost thirty minutes. After five years in IT I'm not stupid - I already changed my server settings to www.fastmail.fm even though

http://www.fastmail.fm/docs/faqparts...#ServerDetails

says just to use fastmail.fm without the www. for all three services SMTP/POP/IMAP.

I'm not being dramatic!

lux · 11 Apr 2002, 03:32 PM

Quote:

Originally posted by noeldolan
The posts about the service being down lasted almost twenty minutes - why does it seem impossible to some that I can say I was trying to login for almost thirty minutes.

The post in this thread lasted thirteen minutes from down to up, and I'm not fast enough to report that it is up now...

Jeremy Howard · 11 Apr 2002, 03:44 PM

The time between the first and last error in the logs is 8 minutes. I'm sure Noeldolan wasn't just imagining that he had problem with logging in, but it looks like some of them were due to an unrelated issue.

noeldolan · 11 Apr 2002, 03:46 PM

First post was:

Posted by ppetru on 11th April 2002 06:34 AM:
Down again

By the time that person actually went to check their mail - tried a couple of times and then came here to make a post we'll give them 3-4 minutes so they may have first tried to logon at around 6.30am (my time).

Last posting:

Posted by unhappysoul on 11th April 2002 06:58 AM:
Server Down !!!

same 3-4 minutes

that gives a space of between 20-28 minutes!

don't tell me what I did or didn't experience. whether you saw with your own two eyes that the server was up or down is irrelevant - what I experienced at 20 cents per 3 minutes of telephone charges is what is relevant to me.

I was trying for almost thirty minutes! end of thread!

The fact that I have to go to these lengths to make a point shows me that I shouldn't have bothered coming here and it makes me think twice about the fastmail service I've been raving about to everyone in my college.

I'm signing off now cos the phone charges get higher from 8am onwards.

Jeremy Howard · 11 Apr 2002, 03:54 PM

After we brought the server back up we restarted the web frontend a few minutes later to make sure that it was in sync with the IMAP server. That led to a 2nd outage of 30 seconds.

Quote:

The fact that I have to go to these lengths to make a point shows me that I shouldn't have bothered coming here and it makes me think twice about the fastmail service I've been raving about to everyone in my college.

The fact that we analyse our logs rather than making assumptions on the basis of one person's report indicates that we're being thorough. The fact that you couldn't reach FastMail.FM for half an hour does not mean that it was necessarily down for this amount of time.

At this stage, I can see that we stopped receiving connections for 8 minutes. On either side of this period I can see us accepting connections as per usual, other than the 30 seconds our web frontend was restarting.

ppetru · 11 Apr 2002, 04:02 PM

Sorry for that Edwin, I didn't even know that profanity filters exist. I just wrote it that way in the first place.

**JeffK** · 11 Apr 2002, 04:14 PM

Quote:

Originally posted by lux
Both Rob and Jeremy got up...

Yes it's dark almost 24/7 in Melbourne now that winter is coming.

Jeremy Howard · 11 Apr 2002, 04:42 PM

We'll thank the Queenslanders in the audience not to remind us about winter, thankyou. Especially after demolishing my footy team on the weekend...

**JeffK** · 11 Apr 2002, 08:29 PM

Aha! that's what that was ... I thought it was just a flock of Antarctic birds that had flown too far north. (Cryptic language designed to be ignored by internationl members of the forum).

Jeff

**DBH** · 11 Apr 2002, 09:45 PM

Quote:

Originally posted by JeffK
Aha! that's what that was ... I thought it was just a flock of Arctic birds that had flown too far north. (Cryptic language designed to be ignored by internationl members of the forum).

Jeff

Very amusing!

spiderman · 11 Apr 2002, 09:59 PM

Definitely looks like a private joke to people who, like me, already live in the arctic circle (England)

SM

11 Apr 2002, 03:18 PM	#16
robmueller Intergalactic Postmaster Join Date: Oct 2001 Location: Melbourne, Australia Posts: 6,102 Representative of: Fastmail.FM	I'm an idiot... Sorry everyone. I take full responsibility for this downtime. Stuffed up while trying to fix a few things, everything is fine now. Entirely my fault... Rob

11 Apr 2002, 08:29 PM	#28
JeffK Moderator Join Date: Feb 2002 Location: Kingaroy, AU Posts: 3,177	Aha! that's what that was ... I thought it was just a flock of Antarctic birds that had flown too far north. (Cryptic language designed to be ignored by internationl members of the forum). Jeff Last edited by JeffK : 12 Apr 2002 at 06:31 AM.

11 Apr 2002, 03:19 PM	#17
lux The "e" in e-mail Join Date: Jan 2002 Posts: 2,274	Both Rob and Jeremy got up...

11 Apr 2002, 03:20 PM	#18
noeldolan Junior Member Join Date: Apr 2002 Location: Cork, Ireland Posts: 27	I can send you the IMAP log from OE6 - also: Welcome to FastMail, Noel Dolan. It's exactly quarter past six in the morning . Your last successful login was at Thu, 11 Apr 2002 6:11 AM which is blatantly untrue from this end as I didn't dial-up until 6.30am. I've been online 48 minutes and I definitely did spend almost thirty minutes trying to logon unsuccessfully. First the web page was down with that proxy server message then my IMAP password was rejected several times and then my POP3 password was also rejected several times - all of which were accepted when the service came back up. I'm very careful about how long I stay online - we get charged by the minute here in Ireland and it's more expensive after 8am.

11 Apr 2002, 03:28 PM	#19
lux The "e" in e-mail Join Date: Jan 2002 Posts: 2,274	Try to logout and login again. The time should be displayed correctly...

11 Apr 2002, 03:44 PM	#22
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	The time between the first and last error in the logs is 8 minutes. I'm sure Noeldolan wasn't just imagining that he had problem with logging in, but it looks like some of them were due to an unrelated issue.

11 Apr 2002, 03:46 PM	#23
noeldolan Junior Member Join Date: Apr 2002 Location: Cork, Ireland Posts: 27	First post was: Posted by ppetru on 11th April 2002 06:34 AM: Down again By the time that person actually went to check their mail - tried a couple of times and then came here to make a post we'll give them 3-4 minutes so they may have first tried to logon at around 6.30am (my time). Last posting: Posted by unhappysoul on 11th April 2002 06:58 AM: Server Down !!! same 3-4 minutes that gives a space of between 20-28 minutes! don't tell me what I did or didn't experience. whether you saw with your own two eyes that the server was up or down is irrelevant - what I experienced at 20 cents per 3 minutes of telephone charges is what is relevant to me. I was trying for almost thirty minutes! end of thread! The fact that I have to go to these lengths to make a point shows me that I shouldn't have bothered coming here and it makes me think twice about the fastmail service I've been raving about to everyone in my college. I'm signing off now cos the phone charges get higher from 8am onwards.

11 Apr 2002, 04:02 PM	#25
ppetru Junior Member Join Date: Mar 2002 Location: Brasov, Romania Posts: 25	Sorry for that Edwin, I didn't even know that profanity filters exist. I just wrote it that way in the first place.

11 Apr 2002, 04:42 PM	#27
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	We'll thank the Queenslanders in the audience not to remind us about winter, thankyou. Especially after demolishing my footy team on the weekend...

11 Apr 2002, 09:59 PM	#30
spiderman Cornerstone of the Community Join Date: Feb 2002 Location: Cork, Ireland Posts: 802 Representative of: Fastcheck.org	Definitely looks like a private joke to people who, like me, already live in the arctic circle (England) SM