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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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5 Aug 2017, 12:57 AM | #1 |
Senior Member
Join Date: Mar 2003
Location: Houston, Texas, USA
Posts: 156
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iOS app stopped working
I've had the FastMail app on my iPhone 6s for a long time, no problems. But ever since a few days ago, when I launch the app, it displays the pulsing progress indicator… indefinitely. (I've waited as long as several hours with the app in the background, with no change.) Quitting and re-launching the app doesn't help. Rebooting the phone doesn't help. I'd prefer not to remove and re-install the app, but I guess that's next. Any other ideas?
Note: I'm not sure, but the onset of the problem *may* have coincided with the recent installation of the iOS 10.3.3 update. (I'm on Sprint in the U.S.) =jdmc= |
5 Aug 2017, 07:18 AM | #2 |
Essential Contributor
Join Date: Apr 2010
Posts: 490
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No help from me, I'm afraid. But I did want to note that I'm running 10.3.3 on an iPhone 6 and haven't seen any problems with the FastMail app. My carrier is Verizon.
Over the years, since first installing the app on its initial release, I have occasionally seen slow load times and that frustrating progress indicator. But I'm talking a matter of perhaps eight or ten seconds -- which can be irritating, but is nothing like you're describing. Lately, though, it seems to be running smoothly and speedily. Although you don't want to, you probably will have to end up deleting the app and re-installing. |
9 Aug 2017, 01:13 PM | #3 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,926
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I have had no problems with the latest Fastmail iOS app on an iPhone (Verizon and WiFi) and iPad (AT&T and WiFi).
Look at the Fastmail settings (bottom of the Settings page in iOS). The current version is 1.2.5-406, and you should normally be using the Production backend. Also try rebooting the iOS device. Bill Last edited by n5bb : 10 Aug 2017 at 02:14 PM. Reason: Added . between 2 and 5 in version number. |
10 Aug 2017, 02:05 PM | #4 |
Junior Member
Join Date: Jun 2014
Location: Denmark
Posts: 8
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I have the same issue that the app recently started hanging at the pulsing progress indicator. Usually I am giving up and use other mail apps. In most cases, I can log into my inbox later. No, my inbox has not many mails. Wonder what is causing this.
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10 Aug 2017, 03:03 PM | #5 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,926
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Again, I have no problems with my two iOS devices running iOS 10.3.3 and one old device running iOS 9.3.5 (which can't be updated). All three devices are running the Fastmail app version 1.2.5-406 in Production mode.
In addition to my earlier suggestions (checking the app version/mode and rebooting the device), I suggest looking at your App Store > Updates tab and verifying that you don't have updates in progress on updated apps (which is often the case after an iOS update). Anything which is using up bandwidth will make the Fastmail app run a bit slower. Of course, your internet connection speed will affect how the Fastmail app and other heavy remote data apps respond. Have you tried your device in a location with a fast WLAN (WiFi) connection?
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10 Aug 2017, 03:30 PM | #6 |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,905
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I have this on Android sometimes. Closing the app (from memory/cache) will help.
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11 Aug 2017, 03:08 PM | #7 |
Junior Member
Join Date: Jun 2014
Location: Denmark
Posts: 8
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Hi Bill,
Yes, sure, it is the latest Fastmail app version on two iPhones and one iPad, all of them with the latest non-beta OS versions. I have the issue at home with a 300 Mbps WLAN connection, and the same on LTE. If it doesn't get better, I will file a ticket. |
18 Aug 2017, 10:53 AM | #8 |
Senior Member
Join Date: Mar 2003
Location: Houston, Texas, USA
Posts: 156
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Follow up to original post
Eventually I removed the Fastmail app, and then re-installed it. It has worked fine since then. *shrug*
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18 Aug 2017, 10:56 AM | #9 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,926
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