Service Status 04.07.2007 13:30 CET

Geir · 4 Jul 2007, 08:43 PM

We're having trouble with the temporary storage area used by Webmail when opening messages. This causes an error message to appear when clicking on a message.

We're working on it and expect operations to normalize shortly.

- Geir

Geir · 4 Jul 2007, 09:00 PM

The partition containing the temporary storage area needs a file system consistency check. We have moved the area to another partition, which should resolve the problem with opening messages.

However, the partition in question also contains the home directories of a few users, which will unfortunately be unable to access their email for 1-2 hours.

We apologize for the time it took for us to realize there was a serious problem -- we were notified of an accumulating queue on one of the servers, but otherwise this went under the system monitoring radar.

- Geir

Rizlam · 4 Jul 2007, 09:01 PM

Well, that's the beauty of this forum, isn't it ... if something goes pop, we're here and moaning in literally minutes

Good luck sorting it out quickly.

Stephen

Geir · 4 Jul 2007, 09:38 PM

We've now remounted the partition and all users should be able to access their email again. The accumulated queue is almost processed and should be completed within half an hour.

We're examining the monitoring system to find out why it didn't send notifications about the faulty file system to our cell phones at once.

Thanks to all who alerted us to the problem -- and our apologies for the delay in correcting it.

- Geir

Geir · 5 Jul 2007, 02:19 PM

We'll be performing file system consistency checks on the device in question and some users will be unable to access their email for 1-2 hours. We apologize for the inconvenience caused.

- Geir

marc_otten · 5 Jul 2007, 03:03 PM

Well, for what it's worth: everything seems to be working for me.
Thanks for the update!

--Marc

COUME · 5 Jul 2007, 04:24 PM

Hello Geir,

I have lost all my Draft emails... Are they going to reappear or have they been lost for goods?
I hope not as I had 2 really IMPORTANT ones (i.e.: one including my newly used *complex* password used on for some work applications, that I still don't know by hear

)

Thanks
Ludo

Geir · 5 Jul 2007, 05:09 PM

Ludo,

All data should be restored, including your drafts.

- Geir

Geir · 5 Jul 2007, 05:29 PM

3 of the 4 partitions that have been inaccessible are now completed and restored. We're now working on the last partition, with an estimated time of completion of 1 hour.

- Geir

COUME · 5 Jul 2007, 05:43 PM

Quote:

Originally Posted by Geir

Ludo,

All data should be restored, including your drafts.

- Geir

Geir, you are a Star

Thxs
Ludo

Geir · 5 Jul 2007, 06:17 PM

All partitions now have a "healthy" status and all access is restored.

The incoming email that accumulated while we corrected the problem has also been processed.

- Geir

gailboisclair · 5 Jul 2007, 06:18 PM

Thanks Geir, all is working fine with me know.

Have a good and uneventful day!

gailboisclair · 5 Jul 2007, 07:25 PM

Hello Geir,

Sorry but I seem to be getting the same error message again when I try to open messages. It was fine but here is what happens again:

Error: The message could not be opened. Please see http://www.runbox.com/twiki/bin/view.../ServiceStatus for more information, or contact Runbox Support at support@runbox.com.

Thanks,

Gail

Geir · 5 Jul 2007, 08:03 PM

The system found more errors once we remounted the partition, so we had to re-scan it. This process is complete now, but we want to run some checks to make sure it doesn't happen again.

We hope to restore all access within minutes...

- Geir

digp · 8 Jul 2007, 02:12 AM

yet another problem with funbox

4 Jul 2007, 08:43 PM	#1
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Service Status 04.07.2007 13:30 CET We're having trouble with the temporary storage area used by Webmail when opening messages. This causes an error message to appear when clicking on a message. We're working on it and expect operations to normalize shortly. - Geir

4 Jul 2007, 09:00 PM	#2
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	The partition containing the temporary storage area needs a file system consistency check. We have moved the area to another partition, which should resolve the problem with opening messages. However, the partition in question also contains the home directories of a few users, which will unfortunately be unable to access their email for 1-2 hours. We apologize for the time it took for us to realize there was a serious problem -- we were notified of an accumulating queue on one of the servers, but otherwise this went under the system monitoring radar. - Geir

4 Jul 2007, 09:01 PM	#3
Rizlam Member Join Date: Oct 2003 Posts: 48	Well, that's the beauty of this forum, isn't it ... if something goes pop, we're here and moaning in literally minutes Good luck sorting it out quickly. Stephen

4 Jul 2007, 09:38 PM	#4
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	We've now remounted the partition and all users should be able to access their email again. The accumulated queue is almost processed and should be completed within half an hour. We're examining the monitoring system to find out why it didn't send notifications about the faulty file system to our cell phones at once. Thanks to all who alerted us to the problem -- and our apologies for the delay in correcting it. - Geir

5 Jul 2007, 02:19 PM	#5
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	We'll be performing file system consistency checks on the device in question and some users will be unable to access their email for 1-2 hours. We apologize for the inconvenience caused. - Geir

5 Jul 2007, 03:03 PM	#6
marc_otten Master of the @ Join Date: Feb 2002 Location: Breda, NL Posts: 1,070	Well, for what it's worth: everything seems to be working for me. Thanks for the update! --Marc

5 Jul 2007, 04:24 PM	#7
COUME Master of the @ Join Date: Apr 2002 Location: Twickenham, UK Posts: 1,306	Hello Geir, I have lost all my Draft emails... Are they going to reappear or have they been lost for goods? I hope not as I had 2 really IMPORTANT ones (i.e.: one including my newly used complex password used on for some work applications, that I still don't know by hear ) Thanks Ludo

5 Jul 2007, 05:09 PM	#8
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Ludo, All data should be restored, including your drafts. - Geir

5 Jul 2007, 05:29 PM	#9
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	3 of the 4 partitions that have been inaccessible are now completed and restored. We're now working on the last partition, with an estimated time of completion of 1 hour. - Geir

5 Jul 2007, 06:17 PM	#11
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	All partitions now have a "healthy" status and all access is restored. The incoming email that accumulated while we corrected the problem has also been processed. - Geir

5 Jul 2007, 06:18 PM	#12
gailboisclair Junior Member Join Date: Jun 2007 Posts: 11	Thanks Geir, all is working fine with me know. Have a good and uneventful day!

5 Jul 2007, 07:25 PM	#13
gailboisclair Junior Member Join Date: Jun 2007 Posts: 11	Hello Geir, Sorry but I seem to be getting the same error message again when I try to open messages. It was fine but here is what happens again: Error: The message could not be opened. Please see http://www.runbox.com/twiki/bin/view.../ServiceStatus for more information, or contact Runbox Support at support@runbox.com. Thanks, Gail

5 Jul 2007, 08:03 PM	#14
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	The system found more errors once we remounted the partition, so we had to re-scan it. This process is complete now, but we want to run some checks to make sure it doesn't happen again. We hope to restore all access within minutes... - Geir

8 Jul 2007, 02:12 AM	#15
digp Master of the @ Join Date: May 2003 Posts: 1,326	yet another problem with funbox