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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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17 Apr 2018, 06:44 PM | #31 | |
Member
Join Date: Mar 2018
Posts: 53
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It is now Tuesday evening over there..... |
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17 Apr 2018, 08:32 PM | #32 | ||
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
Representative of:
Fastmail.fm |
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We will still use third parties as appropriate for our needs. This thread made some suggestions for other ways we could have approached this, which are fine. They would have all involved some additional work which wasn't considered warranted by the people making the decisions. Based on your feedback, we will take a different approach next time. You appear to have a solution (renaming the account) which works fine to resolve the issue, and I'm also happy to provide you a full refund if you're not satisfied with that resolution. Also: Quote:
Regards, Bron. |
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17 Apr 2018, 08:59 PM | #33 | |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
Representative of:
Fastmail.fm |
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I had to go to raw database queries to discover the new username. |
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17 Apr 2018, 09:19 PM | #34 |
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Join Date: Mar 2018
Posts: 53
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17 Apr 2018, 09:37 PM | #35 | |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
Representative of:
Fastmail.fm |
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Again, I apologise for that oversight. I can't change the past. Regards, Bron. |
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17 Apr 2018, 10:14 PM | #36 | |
Member
Join Date: Mar 2018
Posts: 53
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On my life that box was & is unchecked. If that wasn't what you meant ignore the above |
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18 Apr 2018, 03:36 AM | #37 | |
Master of the @
Join Date: May 2003
Posts: 1,326
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18 Apr 2018, 03:39 AM | #38 | |
Master of the @
Join Date: May 2003
Posts: 1,326
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Initial decision to give this info out wrong. We use FM precisely to not have gmail etc harvest our info, now you are doing it. |
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18 Apr 2018, 06:32 AM | #39 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,749
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It sounds like the OP is ready to move on and should if he can't trust FM, but I suspect he will have a very hard time finding another provider that meets his requirements. A bit OT, but if privacy and security are so paramount I would think a provider like Protonmail might be more appropriate. But, I think the basic question to ask yourself is how much security do you gain by an obscure email login address that nobody knows? I suppose it could be as complicated as a password, but then it would be very hard to type in every time you are logging in. I suppose it adds a tiny bit more security than just using a strong password and 2FA. But lets say you lose it via some keylogger. Now you are dependant on that strong password and 2FA. The password might be breached by the keylogger too. Then it is down to the 2FA, and the nature of the login email will be irrelevant. My point being that nothing is totally foolproof.
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18 Apr 2018, 08:44 AM | #40 |
Essential Contributor
Join Date: Mar 2007
Location: UK
Posts: 270
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I've had complaints about Fastmail in the past, and I'm under no illusions about the nature of the company, but... for pity's sake, Mr Ferretty!
Bron has admitted that they made a mistake, he's apologised profusely and repeatedly, he's said they've learned from the mistake and it won't happen again, and he's outlined an entirely satisfactory solution (change your username) which means their mistake will yield no conceivable long-term harm to you. He's even offered a refund, although I don't see why he should. You've now milked this for all it's worth, and more. Time to stop acting the drama queen. |
18 Apr 2018, 01:37 PM | #41 | |
Member
Join Date: Mar 2018
Posts: 53
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18 Apr 2018, 01:46 PM | #42 |
Moderator
Join Date: Mar 2002
Location: New York
Posts: 4,259
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Moderator's Comment
I think this issue was exhausted by now. Let's go on with our lives... Unless something new or important is added, I will consider locking this thread.
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18 Apr 2018, 04:09 PM | #43 | |||||
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Join Date: Nov 2014
Posts: 39
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It's difficult to assess the merits of an equivocative "different approach", since it remains unclear whether or not you in fact believe that giving out your customers' addresses without their consent is something you have every right to do. If that's the case, a future rehash of all this seems highly likely. (Except that the EU's GDPR will be in effect by then, and you may or may not get by with just forum discussions. I think we all know there are some rather persistent folks around here.) Last edited by walpurg : 18 Apr 2018 at 04:14 PM. |
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18 Apr 2018, 04:35 PM | #44 |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
Representative of:
Fastmail.fm |
To the consent extremists here - if you're a FastMail customer - have you gained consent from every one of your correspondents to share their details with FastMail?
They could know you use FastMail by resolving the MX servers, and confirming that their emails are going to FastMail. Do you believe you have the right to leave FastMail and take your email to a different email provider without confirming explicit consent from every person who's emailed you? Because that's what we're talking about here. Is FastMail allowed to use a third party to send email on our behalf, having assessed that third party's privacy policy and confirmed that it's compatible with the privacy guarantees we offer to our customers. I absolutely MUST reserve the right to do that in the future, because the alternative would be placing unreasonable constraints on our ability to do our jobs by using third party tools if that's the best choice at the time. What I have promised is that we will document which third parties we're using and inform customers in advance about which data is processed by those third parties. An example of a fairly recently added third party is that we're using a company called Sentry (sentry.io) to process and monitor error reports, allowing our dev team to more easily see clusters of errors and collaborate over fixes. Sometimes crash traces include usernames and other personal data, so we rely on their privacy policy about how they act as a data processor on our behalf. The only alternative would be to become experts in everything and build everything in-house. Over time, that has become less and less tenable as we found we were spending a lot more maintaining our own half-baked tooling than it would cost to use a solution run by experts in that space. This is exactly the same way our customers use FastMail rather than running their own mail server and writing their own webmail system. |
18 Apr 2018, 07:03 PM | #45 |
Senior Member
Join Date: Jun 2016
Posts: 194
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In my case I´m VERY disappointed with this decision from Fastmail, I thought our emails were private and not shared with third parties ever. At least, asking for our permission would be "nice".
If that´s how Fastmail acts or will act then I must think if I should renew when my current subscription ends. |