Fastmail: new pricing plans Duo & Family - anyone using it?

TheJapanese · 1 Apr 2024, 01:39 PM

Hi,

today I found out, that there are new pricing plans available within Fastmail!

When using two accounts (Duo) and more (a family maybe) the plans are much much cheaper than those existing plans.

I friend of mine does use the new plans and is really happy about.
For me as a long time Fastmail user I cannot change to that plans?!

What about you? Can some of you change to the new plans?

Terry · 1 Apr 2024, 02:10 PM

No I can't change to Duo.
I go back to 2002...yes please send medal

NumberSix · 1 Apr 2024, 02:21 PM

Umm, I can't find any reference to these pricing plans on FM's site, or by googling it. Can someone please provide a reference point? Thx.

TheJapanese · 1 Apr 2024, 02:33 PM

Quote:

Originally Posted by NumberSix

UCan someone please provide a reference point? Thx.

https://www.reddit.com/r/fastmail/co...astmail_plans/

and in detail:
https://imgur.com/a/IVlbZCg

NumberSix · 1 Apr 2024, 03:38 PM

I see... thanks

TenFour · 1 Apr 2024, 09:11 PM

The only pricing plans I can see directly from their site are the Basic ($30 per year), Standard ($50), and Professional ($90). Here: https://www.fastmail.com/pricing/

I truly hope Fastmail isn't becoming like other providers that have hidden pricing plans not readily visible. If the screenshots are to be believe, the results for most new users are a significant price increase. For example, "Individual" is replacing "Standard" for $10 more per year, which is a 20% increase.

n5bb · 2 Apr 2024, 04:55 AM

It appears that Fastmail is introducing new plans and changing pricing. I have no idea how existing accounts will be affected, but in the past there were offers to extend current accounts at the old pricing.

You can see the new plans discussed in the Reddit thread by signing up for a free 30-day trial account. It appears that these conflict with what is advertised on the current website. So I just sent an email to Fastmail staff I have met before, asking them about this pricing conflict for someone trying to sign up today.

Bill

TenFour · 2 Apr 2024, 04:57 AM

Quote:

It appears that Fastmail is introducing new plans and changing pricing. I have no idea how existing accounts will be affected, but in the past there were offers to extend current accounts at the old pricing.

You can see the new plans discussed in the Reddit thread by signing up for a free 30-day trial account. It appears that these conflict with what is advertised on the current website. So I just sent an email to Fastmail staff I have met before, asking them about this pricing conflict.

And I wonder what it means for new POBox.com signups, which are still not available at this time? Plus, as a rule of thumb I never sign up for any service that doesn't provide clear and accurate pricing information up front.

TheJapanese · 2 Apr 2024, 05:37 AM

When using Duo and of course Family the pricing plans are a 'lot' cheaper than actual accounts!

A few friends of mine did this already for their family... In my case I have to pay more as I cannot switch because I'm a long time user and the new pricing is only for new customers.

So sad

nudge · 2 Apr 2024, 04:28 PM

Unless they've changed it since I tried about a month ago, if you use these new plans payment is via the third party PADDLE company and will be in your local currency. So for example in the Eurozone you'll pay the same number in Euros which ups the price slightly, since Euros are usually worth a bit more than US dollars.

bbbc · 3 Apr 2024, 12:21 AM

Quote:

Originally Posted by TheJapanese

In my case I have to pay more as I cannot switch because I'm a long time user and the new pricing is only for new customers.

Did you ask FM support if you could change?

TheJapanese · 3 Apr 2024, 04:20 AM

Quote:

Originally Posted by bbbc

Did you ask FM support if you could change?

Yes. I did. Not possible for existing customers.

TheJapanese · 3 Apr 2024, 04:23 AM

Quote:

Originally Posted by nudge

Unless they've changed it since I tried about a month ago, if you use these new plans payment is via the third party PADDLE company and will be in your local currency. So for example in the Eurozone you'll pay the same number in Euros which ups the price slightly, since Euros are usually worth a bit more than US dollars.

Not when using duo or family plan. Then it’s much much cheaper!

north · 4 Apr 2024, 03:20 AM

i will no longer use fm because of the price and will end my business relationship with fm after more than 15 years.

TenFour · 4 Apr 2024, 03:27 AM

I hate it when companies only offer better pricing to new customers. You would think they would offer the best deals to loyal longtime users, but no...

1 Apr 2024, 01:39 PM	#1
TheJapanese Member Join Date: Apr 2016 Posts: 80	Fastmail: new pricing plans Duo & Family - anyone using it? Hi, today I found out, that there are new pricing plans available within Fastmail! When using two accounts (Duo) and more (a family maybe) the plans are much much cheaper than those existing plans. I friend of mine does use the new plans and is really happy about. For me as a long time Fastmail user I cannot change to that plans?! What about you? Can some of you change to the new plans?

1 Apr 2024, 02:10 PM	#2
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,028	No I can't change to Duo. I go back to 2002...yes please send medal

1 Apr 2024, 02:21 PM	#3
NumberSix Cornerstone of the Community Join Date: Jan 2003 Location: The Village Posts: 615	Umm, I can't find any reference to these pricing plans on FM's site, or by googling it. Can someone please provide a reference point? Thx.

1 Apr 2024, 03:38 PM	#5
NumberSix Cornerstone of the Community Join Date: Jan 2003 Location: The Village Posts: 615	I see... thanks

1 Apr 2024, 09:11 PM	#6
TenFour Master of the @ Join Date: Feb 2017 Location: USA Posts: 1,737	The only pricing plans I can see directly from their site are the Basic ($30 per year), Standard ($50), and Professional ($90). Here: https://www.fastmail.com/pricing/ I truly hope Fastmail isn't becoming like other providers that have hidden pricing plans not readily visible. If the screenshots are to be believe, the results for most new users are a significant price increase. For example, "Individual" is replacing "Standard" for $10 more per year, which is a 20% increase.

2 Apr 2024, 04:55 AM	#7
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	It appears that Fastmail is introducing new plans and changing pricing. I have no idea how existing accounts will be affected, but in the past there were offers to extend current accounts at the old pricing. You can see the new plans discussed in the Reddit thread by signing up for a free 30-day trial account. It appears that these conflict with what is advertised on the current website. So I just sent an email to Fastmail staff I have met before, asking them about this pricing conflict for someone trying to sign up today. Bill

2 Apr 2024, 05:37 AM	#9
TheJapanese Member Join Date: Apr 2016 Posts: 80	When using Duo and of course Family the pricing plans are a 'lot' cheaper than actual accounts! A few friends of mine did this already for their family... In my case I have to pay more as I cannot switch because I'm a long time user and the new pricing is only for new customers. So sad

2 Apr 2024, 04:28 PM	#10
nudge Member Join Date: Jul 2016 Posts: 42	Unless they've changed it since I tried about a month ago, if you use these new plans payment is via the third party PADDLE company and will be in your local currency. So for example in the Eurozone you'll pay the same number in Euros which ups the price slightly, since Euros are usually worth a bit more than US dollars.

4 Apr 2024, 03:20 AM	#14
north Senior Member Join Date: May 2012 Location: north Posts: 174	i will no longer use fm because of the price and will end my business relationship with fm after more than 15 years.

4 Apr 2024, 03:27 AM	#15
TenFour Master of the @ Join Date: Feb 2017 Location: USA Posts: 1,737	I hate it when companies only offer better pricing to new customers. You would think they would offer the best deals to loyal longtime users, but no...