Blocked for 24hr for forgetting my password?

astrodog73 · 17 Oct 2017, 06:33 AM

Well, lastpass seemed to forget it, so I went through recovery, got the code to my phone, all good I thought.....

Then this little pearl.....

"For security reasons, it will take 24 hours before your new password can be used. It will take effect at 08:28 on Wednesday, 18 October 2017."

What?

After using fastmail for 12 years, recommending to a bunch of family and friends, I cop this. Why?

How can I access my email prior to tomorrow?

Terry · 17 Oct 2017, 06:47 AM

Wow that is strange I had no idea you had to wait 24 hours.

astrodog73 · 17 Oct 2017, 07:06 AM

Presumably it is because I reset the password yesterday also. I was just doing a routine password change, which I try and do every few months, and use lastpass, so the password would be a 30 char random string.
Lastpass didn't prompt to save the new pword, and conveniently erased it from the clipboard also, before I could paste it, so I needed a password reset yesterday - there was no 24hr delay then. Now I get to work today, and lastpass has not saved it overnight. Who knows why???

In any case, I reset it again, using a code sent to my phone, and now I'm sidelined for 24hr....

We pay a lot for our family's email, especially compared to what we could get for free, and find this really quite unacceptable.....

Terry · 17 Oct 2017, 07:25 AM

I sent you some info

BritTim · 17 Oct 2017, 08:09 AM

If the affected account is a family account (but not the MasterUser) you can access the Inbox indirectly by logging in to the MasterUser, selecting Settings->Users, and clicking Open Inbox against the account that has the issue. From there, you can navigate anywhere within the account as normal.
If it is an independent individual account, and you do not have an external mail client set up with an App password, I am not aware of any immediate solution.

astrodog73 · 17 Oct 2017, 09:18 AM

A little bird has told me another account admin can reset the password for me... now to just get her to answer her phone......

astrodog73 · 17 Oct 2017, 11:12 AM

And the little bird was correct.... my wife was able to login, and reset my password, giving me immediate access.

Terry · 17 Oct 2017, 02:39 PM

That's good glad it all worked out ok.

17 Oct 2017, 06:33 AM	#1
astrodog73 Senior Member Join Date: Oct 2006 Location: Australia Posts: 150	Blocked for 24hr for forgetting my password? Well, lastpass seemed to forget it, so I went through recovery, got the code to my phone, all good I thought..... Then this little pearl..... "For security reasons, it will take 24 hours before your new password can be used. It will take effect at 08:28 on Wednesday, 18 October 2017." What? After using fastmail for 12 years, recommending to a bunch of family and friends, I cop this. Why? How can I access my email prior to tomorrow?

17 Oct 2017, 06:47 AM	#2
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,012	Wow that is strange I had no idea you had to wait 24 hours.

17 Oct 2017, 07:06 AM	#3
astrodog73 Senior Member Join Date: Oct 2006 Location: Australia Posts: 150	Presumably it is because I reset the password yesterday also. I was just doing a routine password change, which I try and do every few months, and use lastpass, so the password would be a 30 char random string. Lastpass didn't prompt to save the new pword, and conveniently erased it from the clipboard also, before I could paste it, so I needed a password reset yesterday - there was no 24hr delay then. Now I get to work today, and lastpass has not saved it overnight. Who knows why??? In any case, I reset it again, using a code sent to my phone, and now I'm sidelined for 24hr.... We pay a lot for our family's email, especially compared to what we could get for free, and find this really quite unacceptable.....

17 Oct 2017, 07:25 AM	#4
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,012	I sent you some info

17 Oct 2017, 08:09 AM	#5
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,090	If the affected account is a family account (but not the MasterUser) you can access the Inbox indirectly by logging in to the MasterUser, selecting Settings->Users, and clicking Open Inbox against the account that has the issue. From there, you can navigate anywhere within the account as normal. If it is an independent individual account, and you do not have an external mail client set up with an App password, I am not aware of any immediate solution.

17 Oct 2017, 09:18 AM	#6
astrodog73 Senior Member Join Date: Oct 2006 Location: Australia Posts: 150	A little bird has told me another account admin can reset the password for me... now to just get her to answer her phone......

17 Oct 2017, 11:12 AM	#7
astrodog73 Senior Member Join Date: Oct 2006 Location: Australia Posts: 150	And the little bird was correct.... my wife was able to login, and reset my password, giving me immediate access.

17 Oct 2017, 02:39 PM	#8
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,012	That's good glad it all worked out ok.