500 Internal Server Error

bipbop · 3 Apr 2013, 09:24 AM

What's up? This seems to come and go.

And stay. :-(

b_ariela · 3 Apr 2013, 10:00 AM

alas, having same problem for the past hour or so (here in new york)...

i'm able to access the app and view files, but attempting to open a single email terminates in "500 Internal Server Error" which further notes:

Apache/2.2.22 (Ubuntu) Server at rmm6.runbox.com Port 80
Time: 03.04.2013 02:43:50 IP: 108.54.51.34 URI: /mail/read?message=1851315&winst=1364949832741&of=0

can you please help/advise... ?

amamea · 3 Apr 2013, 10:11 AM

Hi, same issue here since 7:45pm EST. I can't view any messages through a browser. I can see my messages. Please fix. Thanks

b_ariela · 3 Apr 2013, 11:00 AM

note that now the problem seems to kinda "come and go," as described earlier by bipbop...

Liz · 3 Apr 2013, 05:10 PM

Hi - this was due to a full partition and only affected some users many hours ago now, but obviously, it was bad enough anyway...! Are any of you still having problems please? Thanks much.

bipbop · 3 Apr 2013, 08:03 PM

Yeah, works now. Thanks for being forthcoming about the reason. How come you weren't warned by your server monitoring software of lack of space? Usually it tells before it becomes a problem..

b_ariela · 3 Apr 2013, 11:54 PM

thank you, liz. and yup, good here (since 10:30pm yesterday)....

cheers!

Geir · 6 Apr 2013, 03:48 PM

We are checking up on this to improve our monitoring and prevent it from happening again. This is a new server so not all monitoring is set up yet, apparently.

Ironically it was a log partition that ran full, but it shouldn't happen regardless.

- Geir

3 Apr 2013, 09:24 AM	#1
bipbop Senior Member Join Date: Dec 2009 Posts: 197	500 Internal Server Error What's up? This seems to come and go. And stay. :-(

3 Apr 2013, 10:00 AM	#2
b_ariela Member Join Date: Sep 2002 Location: new york city Posts: 66	alas, having same problem for the past hour or so (here in new york)... i'm able to access the app and view files, but attempting to open a single email terminates in "500 Internal Server Error" which further notes: Apache/2.2.22 (Ubuntu) Server at rmm6.runbox.com Port 80 Time: 03.04.2013 02:43:50 IP: 108.54.51.34 URI: /mail/read?message=1851315&winst=1364949832741&of=0 can you please help/advise... ?

3 Apr 2013, 10:11 AM	#3
amamea Member Join Date: Mar 2002 Posts: 38	Hi, same issue here since 7:45pm EST. I can't view any messages through a browser. I can see my messages. Please fix. Thanks

3 Apr 2013, 11:00 AM	#4
b_ariela Member Join Date: Sep 2002 Location: new york city Posts: 66	note that now the problem seems to kinda "come and go," as described earlier by *bipbop*...

3 Apr 2013, 05:10 PM	#5
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	Hi - this was due to a full partition and only affected some users many hours ago now, but obviously, it was bad enough anyway...! Are any of you still having problems please? Thanks much.

3 Apr 2013, 08:03 PM	#6
bipbop Senior Member Join Date: Dec 2009 Posts: 197	Yeah, works now. Thanks for being forthcoming about the reason. How come you weren't warned by your server monitoring software of lack of space? Usually it tells before it becomes a problem..

3 Apr 2013, 11:54 PM	#7
b_ariela Member Join Date: Sep 2002 Location: new york city Posts: 66	thank you, liz. and yup, good here (since 10:30pm yesterday).... cheers!

6 Apr 2013, 03:48 PM	#8
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	We are checking up on this to improve our monitoring and prevent it from happening again. This is a new server so not all monitoring is set up yet, apparently. Ironically it was a log partition that ran full, but it shouldn't happen regardless. - Geir