iPhone app bugging out?

SamVilde · 27 Sep 2023, 09:43 AM

Hi -
Is this forum still active?
I've completely adapted to using the Fastmail app on my iPhone. I think I've even deleted the native Mail app. Anyway, lately every time I open the Fastmail app, a blank page hangs, until I force close the app and reload. Is this happening to anyone else? Is this the place to raise this issue, or is there a new cool place for Fastmailers to make noise?

Thanks!
21 year Fastmailer

xyzzy · 27 Sep 2023, 04:45 PM

I don't know of any other forum available to the FM "community". This is as "cool" as it gets I think!

You could consider creating a FM ticket and to ask FM directly if they are aware of any iPhone problems.

I use the production version (not beta) FM mail app on my iPhone (13Pro) and haven't noticed any problems. The current ios version is 17.0.2 (most recent update). But I saw no problems in any previous ios versions. Is your iPhone ios up to date or are you using a model that can't be updated anymore? Or are you using FM beta? I didn't try that so I don't know if it has any problems using that.

The current FM app version is 4.0.4.2506 (got that from the app settings/device settings in the app - apparently the app store doesn't show the last 4 digits). You might try uninstalling and reinstalling the app to make sure you have the latest version which is usually the next thing to try if force quitting and relaunching the app doesn't fix things. Note you may have to redo some of the device settings after that.

Ken7 · 10 Oct 2023, 05:40 AM

Quote:

Originally Posted by SamVilde

Hi -
Is this forum still active?
I've completely adapted to using the Fastmail app on my iPhone. I think I've even deleted the native Mail app. Anyway, lately every time I open the Fastmail app, a blank page hangs, until I force close the app and reload. Is this happening to anyone else? Is this the place to raise this issue, or is there a new cool place for Fastmailers to make noise?

Thanks!
21 year Fastmailer

Did you ever get the issue fixed?
I’m going through the same thing on my iPhone and ipad.
Thanks

TheJapanese · 28 Dec 2023, 03:12 PM

I do have the same issue. Since a few months now I have to force quit the iOS app and restart it to get it solved.

I think it's something with changing networks (mobile, WIFI and so on)...

They really need to redo their iOS web app to a real app with offline support and better handling overall.

27 Sep 2023, 09:43 AM	#1
SamVilde Essential Contributor Join Date: Apr 2002 Location: New York City Posts: 241	iPhone app bugging out? Hi - Is this forum still active? I've completely adapted to using the Fastmail app on my iPhone. I think I've even deleted the native Mail app. Anyway, lately every time I open the Fastmail app, a blank page hangs, until I force close the app and reload. Is this happening to anyone else? Is this the place to raise this issue, or is there a new cool place for Fastmailers to make noise? Thanks! 21 year Fastmailer

27 Sep 2023, 04:45 PM	#2
xyzzy Essential Contributor Join Date: May 2018 Posts: 477	I don't know of any other forum available to the FM "community". This is as "cool" as it gets I think! You could consider creating a FM ticket and to ask FM directly if they are aware of any iPhone problems. I use the production version (not beta) FM mail app on my iPhone (13Pro) and haven't noticed any problems. The current ios version is 17.0.2 (most recent update). But I saw no problems in any previous ios versions. Is your iPhone ios up to date or are you using a model that can't be updated anymore? Or are you using FM beta? I didn't try that so I don't know if it has any problems using that. The current FM app version is 4.0.4.2506 (got that from the app settings/device settings in the app - apparently the app store doesn't show the last 4 digits). You might try uninstalling and reinstalling the app to make sure you have the latest version which is usually the next thing to try if force quitting and relaunching the app doesn't fix things. Note you may have to redo some of the device settings after that. Last edited by xyzzy : 27 Sep 2023 at 04:59 PM.

28 Dec 2023, 03:12 PM	#4
TheJapanese Member Join Date: Apr 2016 Posts: 80	I do have the same issue. Since a few months now I have to force quit the iOS app and restart it to get it solved. I think it's something with changing networks (mobile, WIFI and so on)... They really need to redo their iOS web app to a real app with offline support and better handling overall.