Ghost of defunct guest account?

Grhm · 4 Aug 2017, 07:05 AM

Hi.
I've had a paid-for account alongside a guest account for some time, with mails sent to the guest account being re-directed to the paid account.
Since all guest accounts have now been closed, I just tried to create a new alias in my paid account in the name of the now-defunct guest account.
But it refused to do it, saying "Sorry, {guest account name} has already been taken."
<Oh no!>, I thought, <somebody else has pinched it!>.
But to be sure, I sent a test mail to the old guest account's address.
The mail was re-directed to my paid account using the rule that I set up in my guest account.
How can this be, if the guest account no longer exists?
And what do I have to do to convert the ghost of my guest account into an alias of my paid account?
Thanks,
Graham.

n5bb · 4 Aug 2017, 01:19 PM

From a help page - it appears you can still use the old Guest account login to upgrade to a new paid account with the same username:

Quote:

Deactivated legacy Guest/Member accounts
If you have an expired Guest or Member account and you wish to continue to use the email address, you may sign up for one of our subscription offerings. Simply log in with your username and password and if your account has expired, you will be presented with the subscription upgrade screen.

Please note, all data is deleted when an account expires. You will be able to continue using the address, but we cannot restore your previous email or settings.

You should have followed the instructions here before the end of July:
Merge your Guest account into an existing paid FastMail account
You might still be able to move the Guest alias to a paid account by contacting Fastmail support.

Bill

Grhm · 8 Aug 2017, 01:26 AM

Thanks, Bill.
I did as you suggested and raised a support request.
Apparently the explanation is that my guest account is still up and running.
I didn't think to check that!
The reason:

Quote:

We received a lot of payment trouble issues over the past 2 weeks,
so most guest account periods are being extended another 15 days
(till August 15)

4 Aug 2017, 07:05 AM	#1
Grhm Essential Contributor Join Date: Mar 2007 Location: UK Posts: 270	Ghost of defunct guest account? Hi. I've had a paid-for account alongside a guest account for some time, with mails sent to the guest account being re-directed to the paid account. Since all guest accounts have now been closed, I just tried to create a new alias in my paid account in the name of the now-defunct guest account. But it refused to do it, saying "Sorry, {guest account name} has already been taken." <Oh no!>, I thought, <somebody else has pinched it!>. But to be sure, I sent a test mail to the old guest account's address. The mail was re-directed to my paid account using the rule that I set up in my guest account. How can this be, if the guest account no longer exists? And what do I have to do to convert the ghost of my guest account into an alias of my paid account? Thanks, Graham.