User Page Unknown

ajmaggs · 3 Mar 2007, 03:29 PM

I'm getting a weird problem, in that if I mistype a URL in my browser, such as ww.websitename.com instead of www.websitename.com, I always get a Fastmail "User Page unknown" appear, instead of a normal browser unknown error page.

I can't think of any setting that would have this effect, either in y Fastmail settings or in my browsers. It happens in whichever browser I use (Firefox or Safari), so it can't be a browser setting. Anyone got any ideas what it might be?

Thanks,
Adrian.

Bamb0 · 3 Mar 2007, 03:59 PM

Welcome to EMD

You might wanna try to restore your system to before this started and see what happens then (Sounds like your default 404 page was changed and that setting is usually in the registry (Points to an IE dll) which a restore should correct but seeing its happening in Firefox also im not 100% sure)

Good luck with this confusing issue

n5bb · 3 Mar 2007, 11:30 PM

Quote:

Originally Posted by ajmaggs

I'm getting a weird problem, in that if I mistype a URL in my browser, such as ww.websitename.com instead of www.websitename.com, I always get a Fastmail "User Page unknown" appear, instead of a normal browser unknown error page.

Welcome to the EMD Forums, Adrian!

You should only get that Fastmail-generated User page unknown screen when attempting to view a URL at a Fastmail-owned domain which doesn't exist. What happens if you try this address:
http://ww.microsoft.com

Bill

ajmaggs · 4 Mar 2007, 12:53 AM

Quote:

Originally Posted by n5bb

You should only get that Fastmail-generated User page unknown screen when attempting to view a URL at a Fastmail-owned domain which doesn't exist. What happens if you try this address:
http://ww.microsoft.com

Bill

Hi Bill,

The same - I get a Fastmail User page unknown! I've tried in both Firefox and Safari with the same results as well.

Weird, huh?

Adrian,

n5bb · 4 Mar 2007, 02:16 AM

Quote:

Originally Posted by ajmaggs

The same - I get a Fastmail User page unknown! I've tried in both Firefox and Safari with the same results as well.

Weird, huh?

Very weird! After doing this, do you see the distorted Microsoft URL you entered in the URL navigation field of your browser? Or did it redirect to a different URL?

Bill

ajmaggs · 4 Mar 2007, 02:26 AM

Quote:

Originally Posted by n5bb

Very weird! After doing this, do you see the distorted Microsoft URL you entered in the URL navigation field of your browser? Or did it redirect to a different URL?

I still get the distorted URL, there is no redirection, although the Favicon changes to the Fastmail one (blue square with a white FM in it).

Adrian.

n5bb · 4 Mar 2007, 02:35 AM

Adrian, I think that the page must be cached somewhere. Did you try clearing your Firefox cache (Tools>Options>Privacy>Cache)? Or just the page reload local cache control (CTL-R or CTL-F5 in FireFox)?

Are you going through any proxy or firewall which might be caching the Fastmail not found page?

Bill

ajmaggs · 4 Mar 2007, 03:00 AM

Quote:

Originally Posted by n5bb

Adrian, I think that the page must be cached somewhere. Did you try clearing your Firefox cache (Tools>Options>Privacy>Cache)? Or just the page reload local cache control (CTL-R or CTL-F5 in FireFox)?

Are you going through any proxy or firewall which might be caching the Fastmail not found page?

It's not the Firefox cache, as I have that set to clear at the end of each session, and this problem occurs after reboots as well. Add to that, the problem also occurs in Safari - a completely different browser.

As for a proxy or firewall - I'm tried with my local firewall (on the Macbook Pro) both on and off, with no difference, and I'm not running any proxy or firewall on my router. As for ISP proxies, I've tried to eliminate those from the mix - I've swapped to my neighbours wifi (he is on a different ISP than me - telco DSL as opposed to cable) and the problem still remains.

I'm completely stumped

**Sherry** · 4 Mar 2007, 04:08 AM

As a test have you tried with IE?

Sherry

ajmaggs · 4 Mar 2007, 05:00 AM

Quote:

Originally Posted by Sherry

As a test have you tried with IE?

Sherry

No IE - running OS X on a Mac

DrStrabismus · 4 Mar 2007, 05:45 AM

try:

telnet ww.microsoft.com imap

dig ww.microsoft.com

robmueller · 5 Mar 2007, 06:54 AM

That is bizarre. One possibility as alluded to by DrStrabismus is that your DNS is playing up. If you bring up an OS X terminal window, and type:

dig ww.microsoft.com

What do you get?

Rob

ajmaggs · 5 Mar 2007, 03:32 PM

Quote:

Originally Posted by robmueller

That is bizarre. One possibility as alluded to by DrStrabismus is that your DNS is playing up. If you bring up an OS X terminal window, and type:

dig ww.microsoft.com

What do you get?

Rob

Rob (and all),

Thanks for the pointer, that gave me a handle on the problem. It looks like my [i]router[i] was the cause of it! There is a setting in it to add a domain name, which was set to ajmaggs.com (which I own). The domain nameservers are pointed at Fastmail for mail delivery.

What looks to have been happening was when a mistyped URL was entered, the ajmaggs.com domain was being added to the end of it (so ww.microsoft.com became ww.microsoft.com.ajmaggs.com). Because ajmaggs.com is pointed to Fastmail, it's correctly returning a user not know page!

I removed the setting from my router, and my 404 pages are back to normal!

Thanks everyone for their suggestions - this one has been puzzling me for a while!

Adrian.

Bamb0 · 5 Mar 2007, 11:20 PM

Wow!!!!

Im surprised it was that!

Im glad ya got things corrected though

3 Mar 2007, 03:29 PM	#1
ajmaggs Junior Member Join Date: Mar 2007 Posts: 6	User Page Unknown I'm getting a weird problem, in that if I mistype a URL in my browser, such as ww.websitename.com instead of www.websitename.com, I always get a Fastmail "User Page unknown" appear, instead of a normal browser unknown error page. I can't think of any setting that would have this effect, either in y Fastmail settings or in my browsers. It happens in whichever browser I use (Firefox or Safari), so it can't be a browser setting. Anyone got any ideas what it might be? Thanks, Adrian.

3 Mar 2007, 03:59 PM	#2
Bamb0 Master of the @ Join Date: Feb 2005 Location: USA Posts: 1,864	Welcome to EMD You might wanna try to restore your system to before this started and see what happens then (Sounds like your default 404 page was changed and that setting is usually in the registry (Points to an IE dll) which a restore should correct but seeing its happening in Firefox also im not 100% sure) Good luck with this confusing issue

4 Mar 2007, 02:35 AM	#7
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,925	Adrian, I think that the page must be cached somewhere. Did you try clearing your Firefox cache (Tools>Options>Privacy>Cache)? Or just the page reload local cache control (CTL-R or CTL-F5 in FireFox)? Are you going through any proxy or firewall which might be caching the Fastmail not found page? Bill

4 Mar 2007, 04:08 AM	#9
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	As a test have you tried with IE? Sherry

4 Mar 2007, 05:45 AM	#11
DrStrabismus The "e" in e-mail Join Date: May 2002 Posts: 2,804	try: telnet ww.microsoft.com imap dig ww.microsoft.com

5 Mar 2007, 06:54 AM	#12
robmueller Intergalactic Postmaster Join Date: Oct 2001 Location: Melbourne, Australia Posts: 6,102 Representative of: Fastmail.FM	That is bizarre. One possibility as alluded to by DrStrabismus is that your DNS is playing up. If you bring up an OS X terminal window, and type: dig ww.microsoft.com What do you get? Rob

5 Mar 2007, 11:20 PM	#14
Bamb0 Master of the @ Join Date: Feb 2005 Location: USA Posts: 1,864	Wow!!!! Im surprised it was that! Im glad ya got things corrected though