error msg

fhapgood · 15 Nov 2019, 11:02 AM

I get the following message after spending a few minutes on fastmail:

"Your session has expired due to inactivity. Please log in to continue."

I log in and can use the system for another few minutes, then I get the
above message again. Over and over.

This is a new behavior. It is not really a huge problem but it is annoying.

Fred Hapgood

Terry · 15 Nov 2019, 11:49 AM

sounds like you are losing part of your connection, perhaps its ISP or computer related.

Try and reboot and the modem or router.

Seems ok for me but I dont stay on long.

fhapgood · 15 Nov 2019, 12:21 PM

Quote:

Originally Posted by Terry

sounds like you are losing part of your connection, perhaps its ISP or computer related.

Try and reboot and the modem or router.

Seems ok for me but I dont stay on long.

Doesn't seem to happen with any other online service or webpage. Like this one.

BritTim · 15 Nov 2019, 01:20 PM

Try clearing your browser cache. It seems as though FastMail might be confused over your session information.

JeremyNicoll · 15 Nov 2019, 06:25 PM

I've not noticed a problem here, but I do tick the "Keep me logged in" checkbox on the (webmail) login screen.

fhapgood · 16 Nov 2019, 02:09 AM

Quote:

Originally Posted by JeremyNicoll

I've not noticed a problem here, but I do tick the "Keep me logged in" checkbox on the (webmail) login screen.

So do I.

I switched browsers from Microsoft's Edge to Chrome and the problem has gone away.

So far.

Fred

15 Nov 2019, 11:02 AM	#1
fhapgood Master of the @ Join Date: Oct 2001 Location: Boston USA Posts: 1,054	error msg I get the following message after spending a few minutes on fastmail: "Your session has expired due to inactivity. Please log in to continue." I log in and can use the system for another few minutes, then I get the above message again. Over and over. This is a new behavior. It is not really a huge problem but it is annoying. Fred Hapgood

15 Nov 2019, 11:49 AM	#2
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 2,838	sounds like you are losing part of your connection, perhaps its ISP or computer related. Try and reboot and the modem or router. Seems ok for me but I dont stay on long.

15 Nov 2019, 01:20 PM	#4
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 2,840	Try clearing your browser cache. It seems as though FastMail might be confused over your session information.

15 Nov 2019, 06:25 PM	#5
JeremyNicoll Senior Member Join Date: Dec 2017 Location: Scotland Posts: 181	I've not noticed a problem here, but I do tick the "Keep me logged in" checkbox on the (webmail) login screen.