EmailDiscussions.com  

Go Back   EmailDiscussions.com > Discussions about Email Services > Email Comments, Questions and Miscellaneous
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read
Stay in touch wirelessly

Email Comments, Questions and Miscellaneous Share your opinion of the email service you're using. Post general email questions and discussions that don't fit elsewhere.

Reply
 
Thread Tools
Old 7 Nov 2020, 11:54 AM   #1
artmanphoto
Senior Member
 
Join Date: Jan 2010
Location: Kansas City - USA
Posts: 177
IMAP Question

I have always had the understanding that with an IMAP account all of your email messages - sent, received, trash, etc. were stored on the mail server and not on your computer so if your computer went down the emails would not be lost.

My daughter's Windows 10 machine running Outlook 2010 had to have the hard drive formatted and all of the software, etc. installed again.

When she re-installed Outlook 2010 and set up her Comcast IMAP email account none of her previous emails were there.

If she originally was set up with an IMAP account why weren't her previous emails on the Comcast mail server?

Thanks, Bill
artmanphoto is offline   Reply With Quote

Old 7 Nov 2020, 03:01 PM   #2
InquiringMind
Senior Member
 
Join Date: Apr 2015
Posts: 114
There are several possibilities.

My experience with Outlook 2010 is that when it does not display emails that you know are there it is either not downloading the email or its header from the server (Sync problem), or some filter got set without your knowledge or intention and the emails and folders are being hidden.

A second possibility is that your original account was setup as POP by mistake and the emails were downloaded to the hard drive that got wiped. That is a bad possibility.

A quick way to get some info, is to try accessing the account with a smartphone. I do not know if Comcast has its own app for mobile. You can try FairEmail for Android for free. I do not know what iPhone uses.

If you can get at the emails from the phone, then they are still there and it is either a sync issue or a filter that needs to be cleared.

HTH
InquiringMind is offline   Reply With Quote
Old 7 Nov 2020, 05:56 PM   #3
Berenburger
The "e" in e-mail
 
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,898
Quote:
Originally Posted by InquiringMind View Post
A quick way to get some info, is to try accessing the account with a smartphone. I do not know if Comcast has its own app for mobile. You can try FairEmail for Android for free. I do not know what iPhone uses.
Or try webmail (if available on Comcast).
Berenburger is offline   Reply With Quote
Old 7 Nov 2020, 09:26 PM   #4
TenFour
Master of the @
 
Join Date: Feb 2017
Location: USA
Posts: 1,683
I have Xfinity/Comcast at home, and when I log in to my account there is a small envelope at the top of the screen that indicates the email account/webmail. Just go there directly to see if your email exists.
TenFour is offline   Reply With Quote
Old 7 Nov 2020, 09:59 PM   #5
artmanphoto
Senior Member
 
Join Date: Jan 2010
Location: Kansas City - USA
Posts: 177
Thank you everyone for your information and suggestions. I will definitely try what you say
artmanphoto is offline   Reply With Quote
Old 10 Nov 2020, 11:50 AM   #6
jarland
Essential Contributor
 
Join Date: Apr 2014
Posts: 399

Representative of:
MXRoute.com
Just to reinforce it: Your understanding is correct. If everything is working as intended, and your Outlook was connected over IMAP, it should have only been displaying emails that existed on the server at all times and if they were not on the server, they should have disappeared from your view almost immediately.
jarland is offline   Reply With Quote
Old 11 Nov 2020, 07:09 AM   #7
artmanphoto
Senior Member
 
Join Date: Jan 2010
Location: Kansas City - USA
Posts: 177
Jarland - thanks very much for confirming my understanding of IMAP!!
artmanphoto is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +9. The time now is 01:56 PM.

 

Copyright EmailDiscussions.com 1998-2022. All Rights Reserved. Privacy Policy