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Old 1 Sep 2017, 11:09 PM   #1
xtremlylazy
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Join Date: Sep 2017
Posts: 2
gmail intelligent forwarding

Hi, I'm looking for a way to forward to the right person emails coming to a common gmail address. The mechanism should be based on weights, i.e. I assign to the words 'gas' a weight 10, to 'invoice' 13, and so on, so that depending on how many times I find these words in an email, I can guess the likelihood that John (in the accounting office) will be the guy to work it, instead of James (back office), thus I forward that email to the right person.
Any idea will be very appreciated!
Cheers
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Old 5 Sep 2017, 12:35 PM   #2
Cory
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Join Date: May 2012
Posts: 437
Quote:
Originally Posted by xtremlylazy View Post
Hi, I'm looking for a way to forward to the right person emails coming to a common gmail address. The mechanism should be based on weights, i.e. I assign to the words 'gas' a weight 10, to 'invoice' 13, and so on, so that depending on how many times I find these words in an email, I can guess the likelihood that John (in the accounting office) will be the guy to work it, instead of James (back office), thus I forward that email to the right person.
Any idea will be very appreciated!
Cheers
Unfortunately this does not sound like an intended use of Gmail, so I don't think you'll be able to get this to work with Gmail. Some of the speciality providers may be able to help you achieve this with sieve filters.
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Old 5 Sep 2017, 04:38 PM   #3
xtremlylazy
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Thank you very much for your reply Cory! I'll contact a specialist.
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Old 7 Sep 2017, 02:17 PM   #4
n5bb
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Join Date: May 2004
Location: Irving, Texas
Posts: 8,240
Arrow Partial solutions to complex filtering request

Gmail can forward messages which match certain words and not others, but it doesn't allow the weighting technique you suggested. Try the following:
  • In Gmail navigate to Settings>Filters and Blocked Addresses
  • Create a new filter which has the words "gas invoice truck fuel" and doesn't have "ship waybill ups fedex". Click Continue and select Forward it to: (address 1).
  • Then create another new filter which has the words "ship waybill ups fedex" and doesn't have "gas invoice truck fuel". Click Continue and select Forward it to: (address 2).
  • Any of those words in either the message subject or body will trigger a rule.
    • If any of the "has the words" is present, that rule will be triggered.
    • But if any of the "doesn't have" words is present, the "has the words" forwarding will be overridden and the message will not be forwarded.
So I agree that Gmail can't do exactly what you request. Normal sieve code can't really do the weighting you requested either. But here is what you could do in a system which uses sieve code (such as Fastmail):
  • You could forward messages with any of certain words (gas OR truck OR fuel).
  • You could forward message with all of a list of words (waybill AND ship AND UPS).
  • You could forward a combination of AND and OR:
    (gas OR fuel) AND (ups OR fedex)
  • You can add NOT or other conditions:
    (gas OR fuel) AND (ups OR fedex) BUT NOT from jimmy
Bill
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Old 19 Sep 2017, 09:58 PM   #5
chinmay
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Thanks to u Also
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