Signup for Runbox without an existing email?

monkeycid · 31 Mar 2013, 10:02 AM

Hi guys,

Following my recent post, I've decided to try Runbox. The fact that it has its own sub-forum here inspires confidence and proves them to be trustworthy and a reliable email provider.

Anyway, I tried creating an account but it seems impossible without filling in the alternative email field and because the field tip says the email is used for password reminders and service information, I'd hate to use a throwaway email for the sole purpose of creating another.

Is there a way around this? Perhaps a way to register by phone or live chat?

Geir · 31 Mar 2013, 04:15 PM

Hi there,

We really recommend registering an alternative email address just in case, but currently only a validly formatted address is required. In other words, you could enter thisisntavalidemailaddress@example.com as the alternative address. If you do enter a non-existent address in the signup process, please remove it afterwards from the Account screen so any automated reminders aren't sent there.

Anyway, welcome to Runbox!

- Geir

monkeycid · 31 Mar 2013, 10:00 PM

Ah, thank you Geir.

I'll signup right away.

edit; I've signed up for a trial account and remove the alternative email as you suggested but I'm not receiving emails. I am expecting 2 emails and nothing has arrived.

dbowdley · 31 Mar 2013, 11:16 PM

If you continue to have a problem, please email support@runbox.com or open a support ticket at https://support.runbox.com and we can investigate your specific account.

monkeycid · 31 Mar 2013, 11:27 PM

I took a chance and subscribed and it seems to have fixed my problem. I'm guessing it may be a problem with newly created trial accounts or merely just a random occurrence

dbowdley · 31 Mar 2013, 11:53 PM

Great! Glad it has sorted itself out. You have nothing to lose by subscribing as we offer a 60-day money back guarantee if you decide you don't want the account. Thanks for subscribing. Let us know if we can be of any help.

Dave

Geir · 1 Apr 2013, 03:13 PM

Right, due to the way new accounts are distributed among the servers it could take up to 15 minutes for them to be able to receive email.

Our apologies if this wasn't made entirely clear in the signup process.

Glad you got it working anyway!

- Geir

emebrs · 5 Oct 2016, 10:46 PM

What happens if someone updates their alternative mail address but fails to verify it? I noticed there is a link on the account page to verify an alternative address.

dbowdley · 5 Oct 2016, 11:09 PM

If you can't verify your email address you will not be able to send mail from the webmail interface. Once you pay for the account this restriction is removed. This only applies when you first sign up for an account, and there is no need to verify addresses after that time.

31 Mar 2013, 10:02 AM	#1
monkeycid Junior Member Join Date: Mar 2013 Posts: 5	Signup for Runbox without an existing email? Hi guys, Following my recent post, I've decided to try Runbox. The fact that it has its own sub-forum here inspires confidence and proves them to be trustworthy and a reliable email provider. Anyway, I tried creating an account but it seems impossible without filling in the alternative email field and because the field tip says the email is used for password reminders and service information, I'd hate to use a throwaway email for the sole purpose of creating another. Is there a way around this? Perhaps a way to register by phone or live chat?

31 Mar 2013, 10:00 PM	#3
monkeycid Junior Member Join Date: Mar 2013 Posts: 5	Ah, thank you Geir. I'll signup right away. edit; I've signed up for a trial account and remove the alternative email as you suggested but I'm not receiving emails. I am expecting 2 emails and nothing has arrived. Last edited by monkeycid : 31 Mar 2013 at 11:09 PM.

31 Mar 2013, 04:15 PM	#2
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Hi there, We really recommend registering an alternative email address just in case, but currently only a validly formatted address is required. In other words, you could enter thisisntavalidemailaddress@example.com as the alternative address. If you do enter a non-existent address in the signup process, please remove it afterwards from the Account screen so any automated reminders aren't sent there. Anyway, welcome to Runbox! - Geir

31 Mar 2013, 11:16 PM	#4
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	If you continue to have a problem, please email support@runbox.com or open a support ticket at https://support.runbox.com and we can investigate your specific account.

31 Mar 2013, 11:27 PM	#5
monkeycid Junior Member Join Date: Mar 2013 Posts: 5	I took a chance and subscribed and it seems to have fixed my problem. I'm guessing it may be a problem with newly created trial accounts or merely just a random occurrence

31 Mar 2013, 11:53 PM	#6
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	Great! Glad it has sorted itself out. You have nothing to lose by subscribing as we offer a 60-day money back guarantee if you decide you don't want the account. Thanks for subscribing. Let us know if we can be of any help. Dave

1 Apr 2013, 03:13 PM	#7
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Right, due to the way new accounts are distributed among the servers it could take up to 15 minutes for them to be able to receive email. Our apologies if this wasn't made entirely clear in the signup process. Glad you got it working anyway! - Geir

5 Oct 2016, 10:46 PM	#8
emebrs Essential Contributor Join Date: Dec 2012 Posts: 343	What happens if someone updates their alternative mail address but fails to verify it? I noticed there is a link on the account page to verify an alternative address.

5 Oct 2016, 11:09 PM	#9
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	If you can't verify your email address you will not be able to send mail from the webmail interface. Once you pay for the account this restriction is removed. This only applies when you first sign up for an account, and there is no need to verify addresses after that time.