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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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2 Apr 2022, 06:18 PM | #1 | |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
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Fastmail - Lack of telephone support
Over on Twitter, someone asked Fastmail about telephone support - their answer was:
Quote:
I wonder what businesses, that rely on Fastmail, would think about that. |
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2 Apr 2022, 08:26 PM | #2 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 2,995
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I suppose phone support would be hard as they have a world wide customer base all on different time zones.
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2 Apr 2022, 08:41 PM | #3 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,683
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I've seen some of the help wanted ads placed by Fastmail for customer service positions in their Philadelphia office. They don't pay what I would consider a competitive salary for the position, particularly located in a major urban area with a higher cost of living. The ad seems to imply that you will be working mainly via email, but with some phone work. https://www.fastmail.com/about/jobs/2022-us-support/
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2 Apr 2022, 11:12 PM | #4 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,084
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The inability to contact a real human in the event of a crisis (for any amount of money) is the only reason why I now will not recommend Fastmail to customers who would suffer serious damage from extended email unavailability. In the past, I have suggested that there should be a telephone hotline which cost $500 per incident to use. Fastmail, at its sole discretion, could choose to refund this fee if the issue was a result of their own negligence, but it would provide a (costly) way to get immediate support in an emergency. You must currently hope that a support person sees your email reasonably soon, and decides to deal with it as a high priority issue. If not, you could be looking at a multiple day outage with absolutely nothing you can do about it.
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8 Apr 2022, 12:25 AM | #5 | |
The "e" in e-mail
Join Date: Feb 2006
Location: EU
Posts: 4,933
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Quote:
Full-time working women in 2019 had real median earnings of $47,299 Full-time working men in 2019 had real median earnings of $57,456 The average annual wage in 2019 in the US was $51,916.27. Draw your own conclusions |
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11 Apr 2022, 07:03 AM | #6 |
The "e" in e-mail
Join Date: Oct 2002
Location: Holon, Israel.
Posts: 4,801
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Phone support is not as important as get-back-promptly support...
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