Locating search found email in inbox

seboyle900 · 22 Jul 2014, 02:49 PM

I made a search which found the email I was looking for and allowed me to open it. However when I looked for it in my inbox on the date it was received (plus or minus 1 week) I couldn't locate it. Finally I starred and marked as important the search found email and bingo, it was listed in my inbox on the appointed date. Can anyone tell me why?

Jacinto · 22 Jul 2014, 06:33 PM

Quote:

Originally Posted by seboyle900

I made a search which found the email I was looking for and allowed me to open it. However when I looked for it in my inbox on the date it was received (plus or minus 1 week) I couldn't locate it. Finally I starred and marked as important the search found email and bingo, it was listed in my inbox on the appointed date. Can anyone tell me why?

Welcome to the Forum, seboyle900.

Before anyone here can offer any intelligent assistance, you have to furnish basic information about your set up:

Are you using webmail, if so, who is the provider and which web browser are you using?

Are you using IMAP, if so, (again) who is the provider and which E-Mail client?

If none of the above, how do you access your mail?

The more information you provide, the more likely that someone can help you.

Good luck.

--
Jacinto

seboyle900 · 24 Jul 2014, 09:34 AM

Hi Jacinto, thanks for the response. My email provider is Gmail and my browser is Firefox. I have never heard of IMAP so if you could tell me how I can find out whether I'm using it, I can then let you know whether I am.

**CyberSmurf** · 24 Jul 2014, 08:20 PM

moderator: thread moved to GMail forum

seboyle900 · 28 Jul 2014, 12:37 PM

My inquiry has been moved to Gmaill forum but as yet there is now further response; might that mean that there is no fathomable explanation for this strange state of affairs? Anyway, it may help if I add that as well as Inbox I looked through spam and trash for the relevant dates but again found nothing. Nonetheless, whenever I do a search with the relevant keyword, up pops the email.

William9 · 28 Jul 2014, 02:39 PM

Gmail uses labels. The message in question probably did not have the inbox label and was therefore in "all mail". Did you look in all mail by date?

danieldk · 29 Jul 2014, 12:02 AM

Quote:

Originally Posted by William9

Gmail uses labels. The message in question probably did not have the inbox label and was therefore in "all mail". Did you look in all mail by date?

This could be a good reason that you don't see the e-mail. Also, note that GMail orders by conversation, that is, something gets the date of the last e-mail in a conversation. So, if the e-mail is in the inbox, browse for the data of the most recent message in the conversation containing the message that you were looking for.

seboyle900 · 8 Aug 2014, 04:35 PM

Many thanks William 9 and danielDK

I checked my email search under 'all mail' and I did indeed find the by now 2 messages. But although both of them were listed as having arrived in my inbox; neither of them did. The most recent was supposed to have landed there at 4.34pm (Australian Eastern Standard time) today and it's now 5.30pm and there's no trace of it. So, I simply wouldn't have seen either of these emails, in any incoming box, unless I had done an 'all mail' search for them.

Just to give you a bit of context, both of these emails were electricity bills, with a fairly substantial discount attached for payment before the due date. But since neither of them appeared in my inbox, I wouldn't have been aware of them unless I had done an 'all mail' search, as you suggested. With the first bill, I only paid the discounted price and then phoned the company and said I always paid on time and wasn't going to give them any more than that because their bill simply hadn't turned up. After a bit of umming and ahhing they said OK and that was that. Fortunately, this time, I've found their latest bill well before the due date and will pay the discounted price now. Strangely, though, although the original bills don't make it to my inbox, the reminders, with the demand for the full, non-discounted payment always do.

So, the final question you might be able to help me with is this; can an email sender by pass a recipient's inbox and insure it can only be found in an 'all mail' search?

Berenburger · 8 Aug 2014, 05:48 PM

Quote:

Originally Posted by seboyle900

So, the final question you might be able to help me with is this; can an email sender by pass a recipient's inbox and insure it can only be found in an 'all mail' search?

No, not the sender.

seboyle900 · 8 Aug 2014, 08:50 PM

Thanks Berenberger, so perhaps my electricity company isn't involved in some cunning scheme to systematically take its unsuspecting customers to the cleaners but why, then, do all my other bills happily lodge in my inbox, while theirs don't?

FredOnline · 8 Aug 2014, 09:11 PM

If you're 100 per cent sure you've not created a filter for these e-mails in the past, it may be an idea to create a filter now to mark them as important, etc.

William9 · 8 Aug 2014, 11:23 PM

I agree with FredOnline. Look very carefully at your filters for this sender. There is an option in Gmail filters (on the second page) to skip your inbox.

seboyle900 · 10 Aug 2014, 05:22 PM

Thanks again Fred and William. I checked filters and had none and none on at all. I now use a different electricity company so I don't need to filter the old one in but I had a look at 'create filter' and couldn't see how you might select to filter messages in rather in than filtering them out. I did, however,

see the facility for obtaining a pop up notification for important mail and this could be useful if I ever find myself in this situation again. Let me thank you once more for you interest and assistance - it's been a big help.

William9 · 11 Aug 2014, 12:25 AM

It's filter actions such as 'apply labels' and/or 'always mark as important' that will help you notice important messages.

THIGV · 11 Aug 2014, 10:07 AM

Can someone explain to me the difference between Inbox and [Gmail]/Inbox? I have been having a lot of problems lately with Gmail dumping legitimate mail into my Trash folder so I have tried filters and labeling but Inbox is not a provided label. My Inbox contains most but not all of the mail in {Gmail]/Inbox.

Thanks

22 Jul 2014, 02:49 PM	#1
seboyle900 Junior Member Join Date: Jul 2014 Posts: 6	Locating search found email in inbox I made a search which found the email I was looking for and allowed me to open it. However when I looked for it in my inbox on the date it was received (plus or minus 1 week) I couldn't locate it. Finally I starred and marked as important the search found email and bingo, it was listed in my inbox on the appointed date. Can anyone tell me why?

24 Jul 2014, 09:34 AM	#3
seboyle900 Junior Member Join Date: Jul 2014 Posts: 6	Locating email Hi Jacinto, thanks for the response. My email provider is Gmail and my browser is Firefox. I have never heard of IMAP so if you could tell me how I can find out whether I'm using it, I can then let you know whether I am.

28 Jul 2014, 12:37 PM	#5
seboyle900 Junior Member Join Date: Jul 2014 Posts: 6	Locating email My inquiry has been moved to Gmaill forum but as yet there is now further response; might that mean that there is no fathomable explanation for this strange state of affairs? Anyway, it may help if I add that as well as Inbox I looked through spam and trash for the relevant dates but again found nothing. Nonetheless, whenever I do a search with the relevant keyword, up pops the email.

8 Aug 2014, 04:35 PM	#8
seboyle900 Junior Member Join Date: Jul 2014 Posts: 6	Becoming Clearer Many thanks William 9 and danielDK I checked my email search under 'all mail' and I did indeed find the by now 2 messages. But although both of them were listed as having arrived in my inbox; neither of them did. The most recent was supposed to have landed there at 4.34pm (Australian Eastern Standard time) today and it's now 5.30pm and there's no trace of it. So, I simply wouldn't have seen either of these emails, in any incoming box, unless I had done an 'all mail' search for them. Just to give you a bit of context, both of these emails were electricity bills, with a fairly substantial discount attached for payment before the due date. But since neither of them appeared in my inbox, I wouldn't have been aware of them unless I had done an 'all mail' search, as you suggested. With the first bill, I only paid the discounted price and then phoned the company and said I always paid on time and wasn't going to give them any more than that because their bill simply hadn't turned up. After a bit of umming and ahhing they said OK and that was that. Fortunately, this time, I've found their latest bill well before the due date and will pay the discounted price now. Strangely, though, although the original bills don't make it to my inbox, the reminders, with the demand for the full, non-discounted payment always do. So, the final question you might be able to help me with is this; can an email sender by pass a recipient's inbox and insure it can only be found in an 'all mail' search?

8 Aug 2014, 08:50 PM	#10
seboyle900 Junior Member Join Date: Jul 2014 Posts: 6	so what could explain it? Thanks Berenberger, so perhaps my electricity company isn't involved in some cunning scheme to systematically take its unsuspecting customers to the cleaners but why, then, do all my other bills happily lodge in my inbox, while theirs don't?

24 Jul 2014, 08:20 PM	#4
CyberSmurf Moderator Join Date: Nov 2001 Location: British Columbia Posts: 4,008	moderator: thread moved to GMail forum

28 Jul 2014, 02:39 PM	#6
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	Gmail uses labels. The message in question probably did not have the inbox label and was therefore in "all mail". Did you look in all mail by date?

8 Aug 2014, 09:11 PM	#11
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	If you're 100 per cent sure you've not created a filter for these e-mails in the past, it may be an idea to create a filter now to mark them as important, etc.

8 Aug 2014, 11:23 PM	#12
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	I agree with FredOnline. Look very carefully at your filters for this sender. There is an option in Gmail filters (on the second page) to skip your inbox.

10 Aug 2014, 05:22 PM	#13
seboyle900 Junior Member Join Date: Jul 2014 Posts: 6	Filters Thanks again Fred and William. I checked filters and had none and none on at all. I now use a different electricity company so I don't need to filter the old one in but I had a look at 'create filter' and couldn't see how you might select to filter messages in rather in than filtering them out. I did, however, see the facility for obtaining a pop up notification for important mail and this could be useful if I ever find myself in this situation again. Let me thank you once more for you interest and assistance - it's been a big help.

11 Aug 2014, 12:25 AM	#14
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	It's filter actions such as 'apply labels' and/or 'always mark as important' that will help you notice important messages.

11 Aug 2014, 10:07 AM	#15
THIGV Junior Member Join Date: Aug 2014 Posts: 1	Can someone explain to me the difference between Inbox and [Gmail]/Inbox? I have been having a lot of problems lately with Gmail dumping legitimate mail into my Trash folder so I have tried filters and labeling but Inbox is not a provided label. My Inbox contains most but not all of the mail in {Gmail]/Inbox. Thanks