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Old 30 Jan 2024, 02:07 PM   #1
n5bb
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Join Date: May 2004
Location: Irving, Texas
Posts: 8,923
Arrow Outlook.com connection issues from apps

Since around 23 Jan 2024, there have been problems reported with access to outlook.com email accounts via POP, IMAP, and Exchange connections. I noticed this early on 29 Jan 2024 when my Fastmail account first failed to fetch messages from my Outlook account.

Microsoft acknowledges this problem but has not resolved this issue yet. The problem even affects the Outlook email app, Thunderbird, and mobile email apps. They suggest logging into outlook.com on the web, which still works. See:
Outlook and other apps are unable to connect to Outlook.com


Bill
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Old 31 Jan 2024, 02:42 PM   #2
chrisretusn
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Join Date: Aug 2006
Location: Philippines
Posts: 841
I have not had any issues with Claws-Mail. I check three accounts on a daily basis via POP3.

I have noticed occasional timeouts, but a recheck of the account succeeds.

I use outlook.office365.com:995 and smtp.office365.com:587

I do not use OAUTH2.
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Old 31 Jan 2024, 08:53 PM   #3
malcontent
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I think the issue is with imap and not pop.
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Old 1 Feb 2024, 07:04 AM   #4
n5bb
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As I pointed out.in my earlier post (based on the Microsoft support page link), the issue was authentication and affected all types of access, not just IMAP. Microsoft says this issue is now resolved. See:
Microsoft support update

After reading the updated notice from Microsoft today, I did the following:
  • Logged into my outlook.com account security page
  • Deleted my old app passwords
  • Created a new app password for Fastmail Mail Fetch
  • Changed the Fastmail Outlook.com Mail Fetch password to the new app password
This resolved the issue for me. I seen a test message to my Outlook address and on the next Fastmail Mail Fetch 5 minute cycle the message appeared in my Fastmail account.

Bill
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Old 1 Feb 2024, 01:30 PM   #5
chrisretusn
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You know I remember at some point creating app passwords for each of my accounts. I checked each account settings in Claws Mail. The password in for each account is using the same password (different password each account) to access the accounts web interface. My password manager only shows one password each account. There would be an added app password entry if I was using one. Hm...

I guess if I start having issues, I know what to check for first.
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