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| Runbox Forum Everything related to Runbox should go here: suggestions, comments, complaints, questions, technical issues, etc. |
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19 Jun 2015, 09:56 AM
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#1 |
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Senior Member
Join Date: Dec 2009
Posts: 104
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Here we go again--can't log in
trying to log in simply bounces me right back to a login screen.
This just started. |
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19 Jun 2015, 10:05 AM
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#2 |
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Senior Member
Join Date: May 2013
Posts: 162
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I feel your pain. Same issue for me.
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19 Jun 2015, 10:23 AM
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#3 |
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Member
Join Date: Mar 2002
Posts: 38
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Same thing happening to me - yet again!
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19 Jun 2015, 10:26 AM
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#4 |
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Member
Join Date: Apr 2003
Location: Ohio
Posts: 67
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Roundcube is working...
However Roundcube runs like a dog (a really old dog): https://runbox.com/roundcube/
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19 Jun 2015, 11:34 AM
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#5 |
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Member
Join Date: Mar 2002
Posts: 38
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Can someone from Runbox please give us an update? I still can't log in. This is getting very frustrating.
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19 Jun 2015, 11:55 AM
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#6 |
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Junior Member
Join Date: Dec 2014
Posts: 12
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Same here, since 9:15 EDT US. I submitted 2 tickets. All browsers, VPN or no VPN. It started with quick cancellation of sessions, then became so I couldn't login at all. However, for me it is only the web-based mail that I can't use. I can use Thunderbird and and an android app just fine.
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19 Jun 2015, 11:59 AM
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#7 | |
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Junior Member
Join Date: Dec 2014
Posts: 12
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Quote:
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19 Jun 2015, 12:05 PM
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#8 |
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Member
Join Date: Mar 2002
Posts: 38
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Thank you digger5150! You are a life saver. I can get the email on my iPad. I have also sent several supports emails and tried chat and no response. For now, I will use my iPad my mail.
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19 Jun 2015, 12:57 PM
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#9 |
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Ultimate Contributor
Join Date: Dec 2001
Location: Canada.
Posts: 10,355
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The web interface is working for me. I am logging in from Runbox.com
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19 Jun 2015, 02:05 PM
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#10 |
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The "e" in e-mail
Join Date: Sep 2001
Location: Oslo, Norway
Posts: 2,938
Representative of:
Runbox.com |
The problem was resolved at 5:22 AM CET when we restarted the web services.
And yes, only the Runbox Webmail are affected, so IMAP services (including Roundcube, which uses IMAP) and POP services worked normally throughout. We are investigating the problem while working to install more web servers (which might be related). - Geir |
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19 Jun 2015, 03:04 PM
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#11 |
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Senior Member
Join Date: Jul 2005
Location: Here
Posts: 130
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Started happening again for me.
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20 Jun 2015, 11:18 AM
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#12 |
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Essential Contributor
Join Date: Dec 2012
Posts: 343
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It happened a couple of times to me in just the last few hours. I can use it for a short while and then suddenly I'm kicked out and asked to sign in again.
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20 Jun 2015, 12:45 PM
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#13 |
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Senior Member
Join Date: Dec 2009
Posts: 104
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Happening to me right now again.
Was fine 6 or 7 hours ago. This seems to be the new normal... |
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20 Jun 2015, 01:17 PM
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#14 |
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Member
Join Date: Mar 2002
Posts: 38
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Happening yet again for me!
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20 Jun 2015, 02:38 PM
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#15 | |
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Cornerstone of the Community
Join Date: Sep 2005
Location: Oslo, Norway
Posts: 555
Representative of:
Runbox.com |
Quote:
We have been working in the last few days to set up new servers to switch to and they will be ready in the next few days. It is a very strange issue as it is not a resource problem, but we are running a fresh deployment to see if that fixes the problem. |
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