|
FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
|
Thread Tools |
15 Feb 2017, 05:18 AM | #1 |
Master of the @
Join Date: Nov 2002
Location: Canada
Posts: 1,015
|
Web interface intermittently very slow
For the last 2-3 weeks I've found the web interface to be occasionally very slow. Painfully slow. Sometimes hitting refresh will fix it, at least for a while, but not always.
For example, I'll click on an email message and wait 20-60 seconds for it to load. The top email headers portion will sometimes load, but the email body will just say "Loading...". If I hit refresh, it usually works and functions for a while, but eventually (sometimes within the hour, sometimes after a few hours, sometimes the next day) I have the problem again. As another example, I'll hit reply and end up with a blank FM screen .(I think there's the sidebar and the header bar, with the rotating "loading" circle in the middle. I think that's how it looked...) It's happened enough, quite frequently over the last few weeks, that it's not just a random glitch, and it doesn't seem to be going away on its own. And most of the time it runs perfectly quickly, like I'm used to. I haven't found a pattern, though going into messages to read them or replying to messages seem to be the most common things I recall encountering. I'm running Chrome on Windows 10. Any thoughts? Anyone else having similar problems? Andy |
15 Feb 2017, 05:28 AM | #2 |
Master of the @
Join Date: Nov 2002
Location: Canada
Posts: 1,015
|
For example, I just tried to reply to a message and got this for about 15 seconds:
https://www.dropbox.com/s/2ssd5bfetq...Reply.png?dl=0 |
15 Feb 2017, 07:39 AM | #3 | |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,905
|
Quote:
|
|
15 Feb 2017, 10:00 AM | #4 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
|
It is probable that the cause is an unstable network link between you and New York Internet. The FastMail Pingdom report shows nothing unusual, and a general problem (even one affecting a single server) would not go unnoticed for long. I would try to do some network debugging (perhaps, with a traceroute command) the next time this hits.
|
15 Feb 2017, 11:16 AM | #5 | |
Senior Member
Join Date: May 2007
Location: Pakistan
Posts: 192
|
Quote:
Since 2 days though everything seems back to normal. Hope it stays this way. Note: I was getting same behaviour using Chrome on Mac Book. |
|
16 Feb 2017, 12:44 AM | #6 | |
Master of the @
Join Date: Nov 2002
Location: Canada
Posts: 1,015
|
Quote:
|
|
16 Feb 2017, 03:14 AM | #7 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
|
That has been reported before. There are two aspects that are likely involved. First, depending on your location, it is very common that a specific network route has an issue (causing problems with a small number of sites) but most network activity continues to be OK. Second, the characteristics of FastMail's current interface make it susceptible to problems with a small number of lost packets. Asynchronous page loading can easily be broken in ways that are difficult to detect and recover from. The behavior you describe suggests the problem is probably not with your local network, or directly with your ISP, but with a network link between your ISP and NYI. This conclusion is only very tentative.
|
16 Feb 2017, 03:41 AM | #8 |
Master of the @
Join Date: Nov 2002
Location: Canada
Posts: 1,015
|
Thanks for the tips. I'll see if I can find a little more info next time it happens.
|