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Old 24 Feb 2014, 09:34 PM   #1
Hogweed
Junior Member
 
Join Date: Jan 2006
Posts: 15
How to backup folder locally

I’ve spent a great deal of time on this before giving up. I’m in a legal dispute with somebody, and have put all our email correspondence in a new folder. A couple of times, when I logged back on to Fastmail, the folder had disappeared completely! I nearly had a heart attack. And the messages weren’t back where they’d come from either.

It seems to be back again – for now – but as you can imagine, I am very worried about the possibility of losing my crucial data. I searched in vain within Fastmail for any way of downloading them to a local backup; then looked on various forums etc, where people recommended various utilities. I tried a couple of them (I THINK IMAPsize was one of them, but they couldn’t communicate with your servers.

So I installed Thunderbird, and tried that – it couldn't either. Eventually, I was desperate enough to try something by Microsoft (Outlook 2010), so followed your instructions VERY carefully – Outlook couldn’t talk to your servers either. I tried this 3 times, laboriously slowly, making sure there wasn’t any tiny detail I’d missed. No go.

How can I back my data up please?
Thanks
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Old 24 Feb 2014, 09:47 PM   #2
CyberDyne
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Join Date: Sep 2004
Posts: 1,549
The reason the folder had disappeared could simply have been a browser peculiarity involving temporary internet files. If after you log out of Fastmail you clear your browsers cache, the folder should appear since you're loading a 'fresh' copy of the page/site. Of course, ensure you also click 'Save Changes' after you create a folder.

I've personally used both IMAPSize and Thunderbird in the past to do exactly what you're attempting. Are you running a server yourself or do you pay for shared hosting which has administrators? For all three methods to fail, are you sure the IMAP settings, ports, etc., you're using are correct?

Have you tried using, eg: IMAPSize with your firewall temporarily disabled in case that is preventing the communication between the third-party software and your email server?
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Old 25 Feb 2014, 05:50 AM   #3
BritTim
The "e" in e-mail
 
Join Date: May 2003
Location: mostly in Thailand
Posts: 2,480
Quote:
Originally Posted by Hogweed View Post
I’ve spent a great deal of time on this before giving up. I’m in a legal dispute with somebody, and have put all our email correspondence in a new folder. A couple of times, when I logged back on to Fastmail, the folder had disappeared completely! I nearly had a heart attack. And the messages weren’t back where they’d come from either.

It seems to be back again – for now – but as you can imagine, I am very worried about the possibility of losing my crucial data. I searched in vain within Fastmail for any way of downloading them to a local backup; then looked on various forums etc, where people recommended various utilities. I tried a couple of them (I THINK IMAPsize was one of them, but they couldn’t communicate with your servers.

So I installed Thunderbird, and tried that – it couldn't either. Eventually, I was desperate enough to try something by Microsoft (Outlook 2010), so followed your instructions VERY carefully – Outlook couldn’t talk to your servers either. I tried this 3 times, laboriously slowly, making sure there wasn’t any tiny detail I’d missed. No go.

How can I back my data up please?
Thanks
There is actually a way provided by Fastmail to download the messages of a folde as a zip file. In the current interface, it is rather well hidden. Go to Settings => Folders and click on Advanced (top right). Scroll to the bottom of the page and click on Purge//Download//Remove duplicates.... The page that appears allows you to select a folder and one of the options is to download the contents of the folder as a zip file.
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Old 25 Feb 2014, 01:45 PM   #4
EricG
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Join Date: Aug 2009
Posts: 191
I've never had any problems with clients connecting to Fastmail: Outlook 2003, Outlook Express, Win Live Mail, IMAPsize. That was before SSL/TLS was mandatory.

I always use copy/paste for the server name, and keep it in a note on Android.
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Old 25 Feb 2014, 05:06 PM   #5
Hogweed
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Join Date: Jan 2006
Posts: 15
Quote:
Originally Posted by BritTim View Post
There is actually a way provided by Fastmail to download the messages of a folde as a zip file. In the current interface, it is rather well hidden. Go to Settings => Folders and click on Advanced (top right). Scroll to the bottom of the page and click on Purge//Download//Remove duplicates.... The page that appears allows you to select a folder and one of the options is to download the contents of the folder as a zip file.
I KNEW I'd done that years ago - that's one of the reasons I was so frustrated, as I couldn't find how to do it any more!

Thank you

PS and thanks so much to all the others who tried to help too - but I've decided to take the easy way out this time!

Last edited by Hogweed : 25 Feb 2014 at 05:47 PM.
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Old 7 Apr 2017, 08:25 AM   #6
royretreat
Junior Member
 
Join Date: Dec 2005
Posts: 7
Saving Fastmail.fm files to a local Outlook.pst file

Will the system described in this post work to select folders or emails to be saved locally to an Outlook pst file, or some other file which could be opened if needed?
RoyRetreat
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Old 7 Apr 2017, 12:08 PM   #7
BritTim
The "e" in e-mail
 
Join Date: May 2003
Location: mostly in Thailand
Posts: 2,480
I would not recommend loading the files into a proprietary format like an Outlook PST file.

The zip file I suggested could be downloaded has individual files in an EML format. These can be opened in many different ways (for instance, Windows Live Mail or Outlook Express). I find this convenient when I want to send an archive of emails to someone else.

For personal backup/archive of emails, I use an old program called IMAPsize. This can download and store files as either EML or MBX (another common format).
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