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Old 31 Mar 2017, 09:00 PM   #1
rabarberski
Master of the @
 
Join Date: Nov 2006
Location: Ghent, Belgium
Posts: 1,005
Fastmail outgoing mails down ? (Friday 2017-03-31)

For all my emails I send in the last hour(s) or so, I received a warning, pointing to some internal fialing system "mailuser.nyi.internal[/var/run/lmtpforward/outgoing]
said: 421 4.4.1 No outgoing server connection via compute4 "

So i guess, fastmail outgoing mails are down?

However, no outage reported on the status page (https://www.fastmailstatus.com/)

Quote:
This is the mail system at host mailuser.nyi.internal.

####################################################################
# THIS IS A WARNING ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. #
####################################################################

Your message could not be delivered for more than 1 hour(s).
It will be retried until it is 1 day(s) old.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<****@********>: host mailuser.nyi.internal[/var/run/lmtpforward/outgoing]
said: 421 4.4.1 No outgoing server connection via compute4 (in reply to end
of DATA command)

<****@********>: host
mailuser.nyi.internal[/var/run/lmtpforward/outgoing] said: 421 4.4.1 No
outgoing server connection via compute4 (in reply to end of DATA command)

<****@********>: host mailuser.nyi.internal[/var/run/lmtpforward/outgoing]
said: 421 4.4.1 No outgoing server connection via compute4 (in reply to end
of DATA command)


Last edited by rabarberski : 31 Mar 2017 at 09:03 PM. Reason: changed subject to be more clear
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Old 31 Mar 2017, 09:56 PM   #2
Berenburger
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Join Date: Sep 2004
Location: The Netherlands
Posts: 2,234
Sent a test mail from FM to work address just now. No problem.
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Old 31 Mar 2017, 10:03 PM   #3
rabarberski
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Join Date: Nov 2006
Location: Ghent, Belgium
Posts: 1,005
I filled a fastmail support ticket and I received this answer 10 minutes ago:

Quote:
--- Ticket Update ****** (date 2017-03-31 12:50:42 UTC) (id *****) ---
Hi,

Sorry about that. Our engineers are aware of this issue, and are working on it. We hope to have it resolved soon. Iíll let you know when this is fixed.

Regards
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Old 31 Mar 2017, 10:26 PM   #4
krimlin
Essential Contributor
 
Join Date: Dec 2009
Posts: 235
I would have expected to see an entry on the fastmailstatus.com site before someone takes the time to send an email to customer support and it get's answered as well... Also, because this error occurs for several hours already.
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Old 31 Mar 2017, 10:34 PM   #5
rabarberski
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Location: Ghent, Belgium
Posts: 1,005
Quote:
Originally Posted by krimlin View Post
I would have expected to see an entry on the fastmailstatus.com site before someone takes the time to send an email to customer support and it get's answered as well... Also, because this error occurs for several hours already.
Yes, I am also surprised that the status page reports that everything is ok.
IMHO they should update the status page first.
IMHO2: I actually think they should make the status page automated (i.e. monitoring services)
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Old 1 Apr 2017, 09:23 AM   #6
fmail_fan
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Join Date: Feb 2015
Location: USA
Posts: 105
What was the resolution on this? Is the problem still pending? Has there been an explanation as to why the status page was not updated?
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Old 1 Apr 2017, 01:49 PM   #7
rabarberski
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Location: Ghent, Belgium
Posts: 1,005
Quote:
Originally Posted by fmail_fan View Post
What was the resolution on this? Is the problem still pending? Has there been an explanation as to why the status page was not updated?
The problem is resolved. No clue what caused it or why the status page was not updated.
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Old 1 Apr 2017, 02:22 PM   #8
n5bb
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Join Date: May 2004
Location: Irving, Texas
Posts: 8,178
It's possible that only you (or a very small number of people) were affected. Remember that Fastmail reported a network connection problem between some racks the previous day. I wonder if your problem is related.

Fastmail also uses the automated Pingdom system to keep track of remote connection problems:
http://stats.pingdom.com/w17m1yxzjyin

Of course, it's hard to completely automate status pages.

Bill
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