BT basic email question

U33446z · 25 Jan 2024, 07:15 PM

I use BT as email provider and Apple Mail on Apple devices. I have just changed my broadband provider from BT to Sky and received this notice from BT:

"Any email addresses linked to your broadband account will be downgraded to our Basic email service after 60 days.

To keep all the features you have today, you can choose to sign up to our Premium email service for £7.50 a month by Direct Debit."

"With Basic email you get:

Just one BT email address. You won’t be able to create new ones, but any you already have will still work

Access via www.bt.com only. You can't use this email with an email client or on your device (My bold)

Protection from viruses, spam and phishing

UK-based tech support".

Is there any way round this (bold) limitation without buying their Premium service?

janusz · 25 Jan 2024, 09:19 PM

From https://www.bt.com/help/email/what-h...and-service-st

Quote:

If you have BT email and you cancel your broadband with us, you can:
[...]
Keep your email with the same features, by linking it to a friend or family member's BT Broadband, which is free

This may or may not be practicable in your situation.

Another, even more vague, suggestion: ask at https://community.bt.com/

jdtaylor · 26 Jan 2024, 04:35 AM

That’s why an email addrsss from an external provider means you aren’t charging your email address each isp move.

25 Jan 2024, 07:15 PM	#1
U33446z Junior Member Join Date: Jan 2024 Posts: 1	BT basic email question I use BT as email provider and Apple Mail on Apple devices. I have just changed my broadband provider from BT to Sky and received this notice from BT: "Any email addresses linked to your broadband account will be downgraded to our Basic email service after 60 days. To keep all the features you have today, you can choose to sign up to our Premium email service for £7.50 a month by Direct Debit." "With Basic email you get: Just one BT email address. You won’t be able to create new ones, but any you already have will still work Access via www.bt.com only. You can't use this email with an email client or on your device (My bold) Protection from viruses, spam and phishing UK-based tech support". Is there any way round this (bold) limitation without buying their Premium service?

26 Jan 2024, 04:35 AM	#3
jdtaylor Master of the @ Join Date: Sep 2004 Posts: 1,693	That’s why an email addrsss from an external provider means you aren’t charging your email address each isp move.