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Old 9 Oct 2022, 04:40 AM   #1
evfrson
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Join Date: Oct 2015
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Fastmail down ?

Is Fastmail down for anyone else ?
Cannot find any problems on Fastmail Twitter or Fastmail status.
Getting 503 Service Unavailable.

Update: Fastmail status just been updated to indicate there is a problem (18:42 UTC)
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Old 9 Oct 2022, 04:46 AM   #2
DumbGuy
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Same problem here (USA West Coast).

From FastmailStatus.com: "Access to the Fastmail web interface is currently offline. We are currently looking into it."

Update: I'm having the same problem with the FM app (Android). I'm not surprised since using the app has always felt like it was just an app "skin" around a web browser window.

Last edited by DumbGuy : 9 Oct 2022 at 04:54 AM. Reason: added experience with FM app
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Old 9 Oct 2022, 04:56 AM   #3
NJSS
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8 Oct 2022 18:42:08 UTC - Fastmail down:-

"Access to the Fastmail web interface is currently offline. We are currently looking into it."

That was 15 minutes ago - still down.

NJSS
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Old 9 Oct 2022, 05:02 AM   #4
NJSS
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Update:-

8 Oct 2022 18:58:24 UTC

Access to the Fastmail web and app interface is offline. We are continuing to look into this.
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Old 9 Oct 2022, 05:08 AM   #5
evfrson
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Back for me now (19:08 UTC)
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Old 9 Oct 2022, 05:29 AM   #6
MHartfield
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Same here in Arizona, USA. 12:25 MST (19:25 UTC?)
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Old 9 Oct 2022, 05:48 AM   #7
evfrson
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Down for me again in UK (19:48 UTC)
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Old 10 Oct 2022, 11:15 AM   #8
Bamb0
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I hope everything is ok!!
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Old 10 Oct 2022, 07:52 PM   #9
TenFour
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Any explanation for this outage?
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Old 10 Oct 2022, 07:59 PM   #10
evfrson
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Not that I can see.
Someone on Twitter has asked what happened but so far no response from Fastmail.
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Old 13 Oct 2022, 12:31 AM   #11
Avion
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Quote:
Originally Posted by TenFour View Post
Any explanation for this outage?
@Fastmail on Twitter:

Quote:
The issue occurred due to a problem with our upstream network provider.
Not much of an answer but assume that's all we're gonna get.
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Old 13 Oct 2022, 09:17 PM   #12
OldiPadUser
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Fastmail not accessible with older iPad

Ever since Fastmail launched app.fastmail.com to log in, this has been fine for my Windows 7 computer, but NOT for my iPad running iOS 10.3.3. They say that it is still accessible for such older iPads, but I can't get in. Anyone got a solution?
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Old 13 Oct 2022, 09:47 PM   #13
Bamb0
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Welcome

Whats it saying when you try??
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Old 26 Oct 2022, 07:47 PM   #14
OldiPadUser
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Quote:
Originally Posted by Bamb0 View Post
Welcome

Whats it saying when you try??
Sorry for delay in responding. I simply get the 5 bars in the middle of the screen, doing their waves (ie 'Fastmail is loading') - but this never stops.

Fastmail have said that I need a different password to log in to app.fastmail.com (the new site) with the iPad, rather than fastmail.com. The new site works fine with my old Windows computer running Windows 7. I have gone through the steps they give me to get a new password (generated by their system) but this does not work. However they seem to be on the case, It has been escalated to a 'tier 3' expert - he hasn't succeeded yet but I still in correspondence online with him. I can't be the only user with an older iPad, but I seem to be the one helping them make their system compatible.
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Old 26 Oct 2022, 11:35 PM   #15
BritTim
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Have you tried attempting to use beta.fastmai.com? It probably will make no difference, but seems worth a try.
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