about account closing

jeffpan · 9 Jan 2020, 09:09 AM

I have closed my account at FM, but I have some USD balance in the closed account. Will they refund that to me? Thanks.

xyzzy · 9 Jan 2020, 11:46 AM

Don't think so based on "Canceling accounts and deleting users" which says:

Quote:

We do not offer a refund for unused subscriptions. We highly recommend that you use your free trial to make sure Fastmail is right for you!

placebo · 9 Jan 2020, 01:34 PM

Contact FastMail support and ask them.

Berenburger · 9 Jan 2020, 03:17 PM

Quote:

Originally Posted by jeffpan

I have closed my account at FM, but I have some USD balance in the closed account. Will they refund that to me? Thanks.

You’ve closed to soon.

odedp · 13 Jan 2020, 05:53 AM

When I've closed my Fastmail account (several months ago) they did exactly what I've asked for:
Part of my balance was transferred to my Pobox Mailstore account.
The other part was transferred to my son's Fastmail account.

9 Jan 2020, 09:09 AM	#1
jeffpan The "e" in e-mail Join Date: Sep 2005 Location: Macao Posts: 2,130 Representative of: tls-mail.com	about account closing I have closed my account at FM, but I have some USD balance in the closed account. Will they refund that to me? Thanks.

9 Jan 2020, 01:34 PM	#3
placebo Cornerstone of the Community Join Date: Jun 2004 Posts: 743	Contact FastMail support and ask them.

13 Jan 2020, 05:53 AM	#5
odedp Master of the @ Join Date: Mar 2000 Location: Tel-Aviv, ISRAEL Posts: 1,664	When I've closed my Fastmail account (several months ago) they did exactly what I've asked for: Part of my balance was transferred to my Pobox Mailstore account. The other part was transferred to my son's Fastmail account.