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Old 14 Sep 2017, 04:46 AM   #1
mgg
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Join Date: May 2003
Location: Toronto, Canada
Posts: 76
Angry Text Editing in FM App on Google Pixel hopelessly broken [see video]

Hello,

For months, we have been trying to use FM's app on the Google Pixel XL and it is hopelessly broken. The symptom is that when editing text, if the pointer is moved anywhere within the body and then text is typed, the 'autocomplete' reorganizes and makes a complete mess of the text as soon as a space bar is pressed. It is unrecoverable, since there is no 'undo'. Edits to try to fix it make it even worse.

This may be attributable to the Google Keyboard app, and I originally thought it was, but FM's app is the ONLY one in which this happens on my phone, and I use dozens of apps (evernote, messenger, word, etc.) with the same keyboard and settings.

PLEASE look into this - I keep hoping it will be magically fixed in an update, but I also just realized I've never reported it. By the way, both my wife and I use the app on our Pixel XLs and both have the same issue. Also, I used to have a Galaxy Note 7 (RIP) and did NOT have this issue, even though I had the Google Keyboard installed.

If I can, I'll try to shoot a short video clip to show you the symptom and attach it here.

Thanks!
Matt

Last edited by mgg : 14 Sep 2017 at 05:47 AM.
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Old 14 Sep 2017, 05:41 AM   #2
mgg
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Join Date: May 2003
Location: Toronto, Canada
Posts: 76
Video

You can see the video here:

https://photos.app.goo.gl/U7GDoay9MKMzNoUH2

(if you play with sound on you'll hear my narration)

Hope this is something that can be investigated/addressed. It's really impacting our productivity.

Thanks!
<M>
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Old 14 Sep 2017, 05:57 AM   #3
Berenburger
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If it is really a bug then you do better contact FM support.
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Old 14 Sep 2017, 07:00 AM   #4
mgg
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Quote:
Originally Posted by Berenburger View Post
If it is really a bug then you do better contact FM support.
Thanks. Will try that too.

<M>
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Old 22 Sep 2017, 02:22 AM   #5
fmett
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Sorry, didn't see your thread when I posted.
See http://www.emaildiscussions.com/showthread.php?t=72920

... same problem
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Old 22 Sep 2017, 04:46 AM   #6
mgg
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Location: Toronto, Canada
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Yeah, I posted after you.

Anyway, for now I'm using the web editor on my phone. It has the benefit of being able to set multiple home screen shortcuts, to "compose" as well as to specific mailboxes... so I guess that's actually a productivity increase. Hopefully FM fixes their app but this is OK for me now. And apparently it's due to a 3rd party platform they have built it on, so it's not likely they can directly fix it very quickly.

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