web interface & email slow?

kwiniec · 5 Nov 2003, 12:55 AM

Today I am experiencing 5-20 second delays between when I click on a FastMail link and when the page begins to load during which there is no network activity and Mozilla says "Waiting for fastmail.fm..." Usually this delay is less than one second, as it was yesterday. Loading itself is actually very fast. I'm seeing no such delays with other websites. I am on mail2.

Also, I just received a test message I sent myself 20 minutes ago. According to the header, it was stuck in server3 for the entire time.

Anyone else experiencing these problems?

geoffreycross · 5 Nov 2003, 01:01 AM

Yes, something definitely wrong. Web very slow, emails taking 10-15 minutes to arrive.

Geoff.

s a · 5 Nov 2003, 01:09 AM

a mail queue has probably built up......i'm sure they are looking into it.....

srg · 5 Nov 2003, 01:12 AM

Probs for me too.

Can get email from fastmail accounts but not from external accounts (non-fastmail). Even my mail which is forwarded to fastmail isn't working.

I'm sure that the wonderful people behind this service are working on it and will update us as soon as there is news.

Jeremy Howard · 5 Nov 2003, 01:25 AM

We're working on a high load problem at the moment.

We've moved mail delivery to another server and we're seeing the queue start to clear.

srg · 5 Nov 2003, 01:29 AM

Thanks for the update Jeremy- my mail has started to arrive already.

kwiniec · 5 Nov 2003, 01:35 AM

Yep, all better from my end. FastMail rocks.

reuben · 5 Nov 2003, 01:43 AM

the mails i sent finally arrived, but in the past couple of weeks, this buildup seems to be happening every day at 12 or 12:30 EST. this is extremely inconvenient time for a large percentage of the customer base. any ideas why this is?

Nam · 5 Nov 2003, 01:58 AM

Buy a few more servers at ev1servers.net?

, j/k.

Yeah, I was testing email folder and it seems very slow. Usually my mail arrive right after I send the test from other email. This time, even 5 minutes, hope it will get back to nomral soon.

msthomas · 5 Nov 2003, 02:03 AM

I am experiencing very slow response times also. It is taking 15+ seconds (and more) for every resquest I make on the web interface.

Jeremy Howard · 5 Nov 2003, 02:14 AM

Quote:

Originally posted by reuben
the mails i sent finally arrived, but in the past couple of weeks, this buildup seems to be happening every day at 12 or 12:30 EST. this is extremely inconvenient time for a large percentage of the customer base. any ideas why this is?

Yes, we have some ideas, but nothing certain yet. It's not every day - just a day a week for the last month. Still shouldn't be happening at all, so fixing it is our first priority.

bitequator · 6 Nov 2003, 10:11 AM

Man FM went down on me in the middle of updating my Sieve script...

Jeremy Howard · 6 Nov 2003, 10:47 AM

We've actually got most of the performance issues fixed now. We've added a caching layer to our mail server address rewriter, which has decreased our database load by 30%. Over the last 24 hours performance has been looking good.

martian · 6 Nov 2003, 01:15 PM

Quote:

Originally posted by Jeremy Howard
We've actually got most of the performance issues fixed now. We've added a caching layer to our mail server address rewriter, which has decreased our database load by 30%. Over the last 24 hours performance has been looking good.

Jeremy,

Didn't understand....
What is the mail server address rewriter, and why does it take too much load?

Can you give a layman answer ?

Jeremy Howard · 6 Nov 2003, 01:36 PM

The thing that works out what user belongs to what email address is the rewriter. It uses a lot of load because we receive so much email.

5 Nov 2003, 12:55 AM	#1
kwiniec Senior Member Join Date: Oct 2001 Location: Maryland, USA Posts: 146	web interface & email slow? Today I am experiencing 5-20 second delays between when I click on a FastMail link and when the page begins to load during which there is no network activity and Mozilla says "Waiting for fastmail.fm..." Usually this delay is less than one second, as it was yesterday. Loading itself is actually very fast. I'm seeing no such delays with other websites. I am on mail2. Also, I just received a test message I sent myself 20 minutes ago. According to the header, it was stuck in server3 for the entire time. Anyone else experiencing these problems?

5 Nov 2003, 02:03 AM	#10
msthomas Junior Member Join Date: Aug 2003 Posts: 8	very slow response today I am experiencing very slow response times also. It is taking 15+ seconds (and more) for every resquest I make on the web interface.

5 Nov 2003, 01:01 AM	#2
geoffreycross Member Join Date: Nov 2001 Posts: 86	Yes, something definitely wrong. Web very slow, emails taking 10-15 minutes to arrive. Geoff.

5 Nov 2003, 01:09 AM	#3
s a Master of the @ Join Date: Jan 2003 Posts: 1,910	a mail queue has probably built up......i'm sure they are looking into it.....

5 Nov 2003, 01:12 AM	#4
srg Junior Member Join Date: Nov 2003 Posts: 10	Probs for me too. Can get email from fastmail accounts but not from external accounts (non-fastmail). Even my mail which is forwarded to fastmail isn't working. I'm sure that the wonderful people behind this service are working on it and will update us as soon as there is news.

5 Nov 2003, 01:25 AM	#5
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	We're working on a high load problem at the moment. We've moved mail delivery to another server and we're seeing the queue start to clear.

5 Nov 2003, 01:29 AM	#6
srg Junior Member Join Date: Nov 2003 Posts: 10	Thanks for the update Jeremy- my mail has started to arrive already.

5 Nov 2003, 01:35 AM	#7
kwiniec Senior Member Join Date: Oct 2001 Location: Maryland, USA Posts: 146	Yep, all better from my end. FastMail rocks.

5 Nov 2003, 01:43 AM	#8
reuben Essential Contributor Join Date: Jun 2002 Posts: 240	the mails i sent finally arrived, but in the past couple of weeks, this buildup seems to be happening every day at 12 or 12:30 EST. this is extremely inconvenient time for a large percentage of the customer base. any ideas why this is?

5 Nov 2003, 01:58 AM	#9
Nam Junior Member Join Date: Nov 2003 Posts: 23	Buy a few more servers at ev1servers.net? , j/k. Yeah, I was testing email folder and it seems very slow. Usually my mail arrive right after I send the test from other email. This time, even 5 minutes, hope it will get back to nomral soon.

6 Nov 2003, 10:11 AM	#12
bitequator The "e" in e-mail Join Date: Apr 2003 Location: USA Posts: 2,978	Man FM went down on me in the middle of updating my Sieve script...

6 Nov 2003, 10:47 AM	#13
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	We've actually got most of the performance issues fixed now. We've added a caching layer to our mail server address rewriter, which has decreased our database load by 30%. Over the last 24 hours performance has been looking good.

6 Nov 2003, 01:36 PM	#15
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	The thing that works out what user belongs to what email address is the rewriter. It uses a lot of load because we receive so much email.