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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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28 Dec 2021, 04:25 PM | #31 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,084
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Thanks for the feedback. If you have the skills, time and motivation, I would be extremely interested in what Wireshark could reveal about this problem from the client end. It might even provide clues enabling you to circumvent the issue.
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28 Dec 2021, 04:32 PM | #32 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,084
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One thing I forgot to suggest earlier that, at least, changes the way Fastmail is contacted by the client, is to use Fastmail's proxy servers. Take a look at https://www.fastmail.help/hc/en-us/a...ames-and-ports in the section Firewall Access. It probably will not make any difference, but it might.
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29 Dec 2021, 03:38 AM | #33 |
Cornerstone of the Community
Join Date: Jul 2002
Location: Tacoma, WA
Posts: 642
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@BritTim: Thanks for the tip about WireShark. I may take a look, and if it seems doable for me, might give it q whirl.
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29 Dec 2021, 05:22 AM | #34 |
The "e" in e-mail
Join Date: Oct 2002
Location: Holon, Israel.
Posts: 4,801
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I would think that if Outlook doesn't contact Fastmail's server then it's an issue to be handled by Microsoft's support and not Fastmail's support...
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29 Dec 2021, 09:43 AM | #35 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,917
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I have several Fastmail accounts. I just added two of them to my local Outlook email client on Windows 11, and the setup went smoothly and tests worked well. I suggest:
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29 Dec 2021, 01:07 PM | #36 |
Cornerstone of the Community
Join Date: Jul 2002
Location: Tacoma, WA
Posts: 642
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Well, I didn’t know that Outlook not contacting FM’s servers was a possibility until I reached out to FM support and they told me (after all, all Outlook told me, “helpfully,” was that “Something went wrong”)! . [I don’t think FM support told me that was true specifically in my case but rather was making a more general statement about what they have found]
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29 Dec 2021, 01:08 PM | #37 | |
Cornerstone of the Community
Join Date: Jul 2002
Location: Tacoma, WA
Posts: 642
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Quote:
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29 Dec 2021, 01:53 PM | #38 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,917
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Also, don't forget about this Microsoft tool (which can perform some repairs on Outlook):
Microsoft Support and Recovery Assistant According to that website, the Microsoft Support and Recovery Assistant offers the best solution for these identified problems:
Bill |
29 Dec 2021, 10:15 PM | #39 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,084
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Quote:
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30 Dec 2021, 09:56 AM | #40 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 2,995
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Are you trying to use an alias and not you main F/m acc....just a thought
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30 Dec 2021, 12:30 PM | #41 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,084
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Any suggestions we make must acknowledge the most important clue: the same user and password works with Thunderbird. Also important is that Fastmail claims that their servers do not see the connection attempt. This points to something quite strange, not just finger trouble by the person trying to set things up.
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31 Dec 2021, 10:27 AM | #42 |
Cornerstone of the Community
Join Date: Jul 2002
Location: Tacoma, WA
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I have tried the various suggestions you helpful folk have made.
....all to no avail. I am running Outlook version 2111 (Build 14701.20262 Click to Run) At this point, I think I have to give up. I have no idea why my PC won't allow Outlook to connect to FM, but at this point I have no idea where else to turn to try some new trick. I want to express my gratitude to so many of you who volunteered your time to try to help me out; I truly appreciate it. It's why I have stayed connected to this community for so many years. |
31 Dec 2021, 10:32 AM | #43 | |
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Location: Rupert, WV
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Quote:
- Bruce |
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31 Dec 2021, 10:34 AM | #44 |
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Join Date: Jul 2002
Location: Tacoma, WA
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31 Dec 2021, 10:39 AM | #45 |
Cornerstone of the Community
Join Date: Jun 2004
Location: Rupert, WV
Posts: 876
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Even that may be enough. Microsoft products may be especially Defendable. Try disabling it or having it not run after a reboot. I understand how frustrating this can be, believe me. Try again, hopefully this will be successful.
- Bruce |
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