Undelete trash?

911 · 29 Jan 2008, 12:59 PM

My mother-in-law just accidentally deleted all email in her trash. She meant to delete the spam and hit the wrong link. I can't see any way to undelete it.

As an enhanced FM user, is there some way to submit a support request to have it restored from a backup?

hadaso · 29 Jan 2008, 05:59 PM

http://www.fastmail.fm/docs/faqparts...#BackupRestore

It doesn't say that being a paid account is required (perhaps it says this elsewhere).

911 · 29 Jan 2008, 06:39 PM

Thanks hadaso. So no luck for her, as they don't include the trash folder in the backups.

hadaso · 29 Jan 2008, 06:49 PM

Quote:

Originally Posted by 911

Thanks hadaso. So no luck for her, as they don't include the trash folder in the backups.

Despite seeing it in front of my eyes I didn't even realize that they don't!

Some of us are using trash as an archive, so perhaps it is better to move all our trach to another folder regularly?

Merovingian · 29 Jan 2008, 07:21 PM

Quote:

Originally Posted by hadaso

Despite seeing it in front of my eyes I didn't even realize that they don't!

Some of us are using trash as an archive, so perhaps it is better to move all our trach to another folder regularly?

I'm glad for this thread - I didn't realize this wasn't included in the backup system, either !
I will use a different folder for now on.

hankfoner · 30 Jan 2008, 01:57 AM

Quote:

Originally Posted by Merovingian

I'm glad for this thread - I didn't realize this wasn't included in the backup system, either !
I will use a different folder for now on.

Seems reasonable for FM not to back up a folder called "TRASH". It's great that one can restore the other folders but it seems a bit expensive that one mistaken key stroke should cost do much! Perhaps they could give full and enhanced users one free restore a year or something - it might be a good public relations move as most people would never need it.
Hank

Merovingian · 30 Jan 2008, 03:19 AM

Quote:

Originally Posted by hankfoner

Seems reasonable for FM not to back up a folder called "TRASH".

Yes, I agree it's foolish to put something I may want to keep in something marked "Trash",
but I continue such behavior

(until today

)

911 · 30 Jan 2008, 08:03 AM

From this experiience, my recommendation has been that she create a new folder called "deleted" instead. But it IS easier to just "delete" than to "move to folder > deleted."

Maybe I will keep using "Delete" and once a week move everything there to my new "deleted" folder too. If I lose one week of deleted stuff, I could live with that.

sflorack · 30 Jan 2008, 10:41 PM

Wouldn't it just be easier to do a backup with IMAPsize or Thunderbird?

(Well, not necessarily easier than copying a folder, but you should back up all folders periodically anyhow..)

zhak · 30 Jan 2008, 11:56 PM

Quote:

Originally Posted by hadaso

Some of us are using trash as an archive, so perhaps it is better to move all our trach to another folder regularly?

While I don't like the idea, I understand why people use Trash as an archive, when this is on the advanced screen:

Delete and < Mailbox >

Gmail got it right with the 'Archive' button.

I know you can do it in Fastmail by selecting a folder in the 'Keep Message' dropdown, then using the previous/next links to the right of that dropdown, but it would be easier if we could define the default value of that dropdown instead of having to define it each use. The value is sticky while in a particular folder, but I'd like to be able to set the default value to my 'Archive' folder.

-Jim

Added:

Maybe, for the new interface, we could ask for this:

Go to: < Mailbox > _______________ Delete and: < Mailbox >

to be changed to:

Go to: < Mailbox > _______________ Delete and: < Mailbox > _______________ Archive and < Mailbox >

Where we've defined our 'archive' folder on the Options - Folders screen.

Just an idea...

hadaso · 31 Jan 2008, 04:25 AM

I would really like it if deleting worked the IMAP way (by just applying the /Deleted flag and not showing the message unless in some "view Deleted" mode. That would allow "Undeleting" since the messages would be left in their context.

pcs · 31 Jan 2008, 05:32 PM

Quote:

Originally Posted by 911

Thanks hadaso. So no luck for her, as they don't include the trash folder in the backups.

For what it's worth (and I don't know if this will be true in your particular case), I've had Fastmail restore messages that were unintentionally deleted from my "trash" folder.

newhampshire · 1 Feb 2008, 09:04 PM

I have a folder called COPY and I redirect a copy of all incoming messages to this folder. Thus I have a linear timeline of all my messages. It is, in effect, a super-archive and because it is not Trash, Fastmail backs it up.

It also help with search as multi-folder search is not implemented. I just search COPY.

29 Jan 2008, 12:59 PM	#1
911 Junior Member Join Date: Jul 2003 Location: Melbourne, Aust Posts: 20	Undelete trash? My mother-in-law just accidentally deleted all email in her trash. She meant to delete the spam and hit the wrong link. I can't see any way to undelete it. As an enhanced FM user, is there some way to submit a support request to have it restored from a backup?

29 Jan 2008, 05:59 PM	#2
hadaso The "e" in e-mail Join Date: Oct 2002 Location: Holon, Israel. Posts: 4,857	http://www.fastmail.fm/docs/faqparts...#BackupRestore It doesn't say that being a paid account is required (perhaps it says this elsewhere).

29 Jan 2008, 06:39 PM	#3
911 Junior Member Join Date: Jul 2003 Location: Melbourne, Aust Posts: 20	Thanks hadaso. So no luck for her, as they don't include the trash folder in the backups.

30 Jan 2008, 08:03 AM	#8
911 Junior Member Join Date: Jul 2003 Location: Melbourne, Aust Posts: 20	From this experiience, my recommendation has been that she create a new folder called "deleted" instead. But it IS easier to just "delete" than to "move to folder > deleted." Maybe I will keep using "Delete" and once a week move everything there to my new "deleted" folder too. If I lose one week of deleted stuff, I could live with that.

30 Jan 2008, 10:41 PM	#9
sflorack The "e" in e-mail Join Date: Feb 2002 Posts: 2,937	Wouldn't it just be easier to do a backup with IMAPsize or Thunderbird? (Well, not necessarily easier than copying a folder, but you should back up all folders periodically anyhow..)

31 Jan 2008, 04:25 AM	#11
hadaso The "e" in e-mail Join Date: Oct 2002 Location: Holon, Israel. Posts: 4,857	I would really like it if deleting worked the IMAP way (by just applying the /Deleted flag and not showing the message unless in some "view Deleted" mode. That would allow "Undeleting" since the messages would be left in their context.

1 Feb 2008, 09:04 PM	#13
newhampshire Senior Member Join Date: May 2006 Posts: 121	I have a folder called COPY and I redirect a copy of all incoming messages to this folder. Thus I have a linear timeline of all my messages. It is, in effect, a super-archive and because it is not Trash, Fastmail backs it up. It also help with search as multi-folder search is not implemented. I just search COPY.