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Old 17 Jun 2018, 02:05 AM   #1
CyberDyne
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Question FM down ?

Can not connect from UK, 1800 GMT, IMAP nor HTTP
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Old 17 Jun 2018, 02:07 AM   #2
evfrson
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Down for me also in the UK. Cannot access anything FM inc website.
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Old 17 Jun 2018, 02:10 AM   #3
CyberDyne
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Status reports no issues, wondering if the problem could be DNS
https://www.fastmailstatus.com
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Old 17 Jun 2018, 02:11 AM   #4
verbovet
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Down in Russia Also ping-admin.ru shows fastmail.com down.
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Old 17 Jun 2018, 02:13 AM   #5
stanmocek
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Down in Chicago also.
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Old 17 Jun 2018, 02:14 AM   #6
CyberDyne
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Thumbs up

Aaaaand we’re back !
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Old 17 Jun 2018, 02:14 AM   #7
verbovet
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It's back!
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Old 17 Jun 2018, 02:18 AM   #8
FredOnline
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FastMail on Twitter reported:

Service is currently unavailable due to a failure at our data center. We'll provide more information as soon as possible.

Working for me now too.
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Old 17 Jun 2018, 08:34 AM   #9
fmail_fan
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Why no information on FastMail status page?

Last edited by fmail_fan : 18 Jun 2018 at 10:18 AM.
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Old 18 Jun 2018, 04:14 PM   #10
BritTim
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FastMail has become steadily less communicative about outages and other issues over the last few years. It used to be one of their strengths, but they seem to have decided that it is not worth the trouble. A great shame.
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Old 18 Jun 2018, 10:02 PM   #11
fmail_fan
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Quote:
Originally Posted by BritTim View Post
FastMail has become steadily less communicative about outages and other issues over the last few years. It used to be one of their strengths, but they seem to have decided that it is not worth the trouble. A great shame.
That's too bad. I did not sign on to FastMail because I thought I would have 24/7/365 non-interrupted access. Outages, software/hardware failures, data center issues - they all happen. It doesn't make sense to me to list some issues and not others, even if they're short-lived (or considered embarrassing to them).
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Old 19 Jun 2018, 02:17 AM   #12
FredOnline
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Quote:
Originally Posted by fmail_fan View Post
Why no information on FastMail status page?
I've asked this question on behalf of @EMDiscussions on Twitter, and note that others have asked also.

FastMail have not - at time of writing - responded to anyone on their Twitter account either.

I'm guessing that whoever updates the status page is on vacation in Russia, following The Socceroos.

That was quick!

FastMail just responded to us on Twitter:

Thanks for pointing that out! The staff on call during yesterday's incident didn't know how to update it when the data center was offline. We'll sort it out today.

Last edited by FredOnline : 19 Jun 2018 at 02:20 AM. Reason: That was quick!
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Old 19 Jun 2018, 06:10 AM   #13
Berenburger
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Quote:
Originally Posted by FredOnline View Post
Thanks for pointing that out! The staff on call during yesterday's incident didn't know how to update it when the data center was offline. We'll sort it out today.
You’re kidding.
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Old 5 Jul 2018, 11:41 PM   #14
sheprd
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F M down again in VA
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