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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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5 Oct 2017, 02:24 AM | #1 |
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Join Date: Mar 2008
Posts: 82
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How do I manually set SMTP details for Identities?
==> Edited this as probably the issue is that I can't set manual login details for Identities as before.. Anyone know how to do this?
Original post: Hi, I use a Gmail business account for work and link it to my FastMail account because FastMail is better. I have three aliases that I use for the Gmail business account: (a) my-username@first-business-email.com (b) my-username@second-business-email.com (c) my-username@third-business-email.com See here for what I see in Google Mail: https://www.evernote.com/l/AotTB-Oh-...nSYswOa5aRga74 (a) and (b) works just fine using SMTP sending from FastMail using FastMail identies: https://www.evernote.com/l/AouAArRCX...b6KwJ4QVmJm1aY (c) does NOT work for whatever reason (I cannot figure this out at all): https://www.evernote.com/l/Aot3P3xzs...Zp-L6TXf9ieHwQ For (a) and (b) and (c) I do the same authentication procedure and when I try to check connection for (a) and (b), it works fine: https://www.evernote.com/l/AouT3Z-7v...Kph1eEhNS9I1kE For (c), it does not work: https://www.evernote.com/l/AouT3Z-7v...Kph1eEhNS9I1kE It seems to be that setup is the SAME for all three Google account aliases! I've tried to play around making different Google aliases the "default" one, and the same result - it's only (c) that doesn't work. Can anyone help out?? Thanks! J Last edited by jagomai : 5 Oct 2017 at 09:40 PM. Reason: Updating to reflect real problem (probably) |
5 Oct 2017, 03:17 AM | #2 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
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If the various email addresses use different Google accounts, check out https://myaccount.google.com/lesssecureapps. You may need to enable support for less secure apps.
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5 Oct 2017, 04:49 AM | #3 | |
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Join Date: Mar 2008
Posts: 82
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Quote:
Also see above that this is for the SAME account. |
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5 Oct 2017, 09:39 PM | #4 |
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Join Date: Mar 2008
Posts: 82
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One question...
How do I manually set login and password for the SMTP links in FastMail for identities? I don't want to go through the Google wizard etc, I want to manually set SMTP settings. I think I was able to do this in the classic interface, but now that's been closed. :/ |
6 Oct 2017, 07:54 AM | #5 | |
Cornerstone of the Community
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Location: Perth
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Quote:
Now a new set of fields opens up for Outgoing SMTP server settings. Good luck |
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6 Oct 2017, 06:12 PM | #6 |
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Join Date: Mar 2008
Posts: 82
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Hey Gardenweed - thanks for the reply!
I can't set any SMTP settings there. All I see is this: https://www.evernote.com/l/AosFoGWEq...WdoWW6kIIraPYA Pressing "re-authenticate" just brings up the standard Google dialog box, where I can choose to authenticate with the main account: https://www.evernote.com/l/AouA0-xuq...zeRu5gdSBCSSRM Probably there's a bug with this on FastMail's side - since re-authenticating works, but then email sending gets a "username/password is incorrect". At the point of email sending, I think FastMail tries to authenticate using the IDENTITY email set in FastMail, instead of the Google ACCOUNT email needed for authentication. And there is no way to set this manually. :/ |
6 Oct 2017, 07:07 PM | #7 |
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Location: Perth
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Put a tick in "Send Via"
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6 Oct 2017, 07:55 PM | #8 |
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Join Date: Mar 2008
Posts: 82
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6 Oct 2017, 09:17 PM | #9 |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
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Have you tried creating a new identity for a domain that isn't Google/Gmail or a domain you already have in your account?
Then you can edit the SMTP settings manually. Apologies if I've also misunderstood your question. |
6 Oct 2017, 10:13 PM | #10 | |
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Join Date: Mar 2008
Posts: 82
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Quote:
Yes, and this works well. BUT what I really need is for identities to work for Google accounts. |
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9 Oct 2017, 06:55 PM | #11 |
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Join Date: Mar 2008
Posts: 82
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Made a bug ticket for this: https://www.fastmail.com/support/vie...etKey=PDTLEZLV
Let's see what happens.... |
11 Oct 2017, 07:20 PM | #12 |
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Join Date: Mar 2008
Posts: 82
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Update:
> Unfortunately there's not a lot we can do with this currently. There is a known bug, which we haven't currently got a timeline to fix, which makes it difficult, if not impossible, to use an alias (or any other email address not acceptable to Google as a username), as a sending identity. > > We also don't want to encourage people to use non-OAUTH login to Google, so are reluctant to allow manual entry of SMTP settings/app passwords etc. for Google addresses. > > I've asked the developers to re-prioritise fixing the bug, but they don't know when it'll happen yet, I'm sorry to say. > > Sorry for the inconvenience. Seems this is on the to do list. |