Rename account broken?

che · 26 May 2011, 05:07 PM

Hi,

I've just renamed my fastmail account (@fastmail.fm -> @fastmail.net) and now all my alias e-mail addresses and virtual domain addresses bounce. :-( I've checked and they are still listed in the account settings. Even my new e-mail adress is not working.

Well done Fastmail!

I really hope the FM support is fixing this immediately.

BR
Herbert

My Support ticket is: 43633

che · 26 May 2011, 05:53 PM

Is Fastmail support only reachable during australian business hours?
Do they offer phone support?

BritTim · 27 May 2011, 12:58 AM

Fastmail has support staff in multiple time zones. They are not restricted to Australian working hours only.

Unfortunately, there is no emergency phone number. You did the best you can by highlighting your issue here.

I hope your issue is resolved soon. In the meantime, if you have not already done so, go to the Login screen, click on "Account problems?" and kick off the automated validation script provided. If you are lucky, this may find and resolve your problem.

26 May 2011, 05:07 PM	#1
che Member Join Date: Aug 2005 Posts: 58	Rename account broken? Hi, I've just renamed my fastmail account (@fastmail.fm -> @fastmail.net) and now all my alias e-mail addresses and virtual domain addresses bounce. :-( I've checked and they are still listed in the account settings. Even my new e-mail adress is not working. Well done Fastmail! I really hope the FM support is fixing this immediately. BR Herbert My Support ticket is: 43633 Last edited by che : 26 May 2011 at 05:56 PM.

26 May 2011, 05:53 PM	#2
che Member Join Date: Aug 2005 Posts: 58	Is Fastmail support only reachable during australian business hours? Do they offer phone support?

27 May 2011, 12:58 AM	#3
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,090	Fastmail has support staff in multiple time zones. They are not restricted to Australian working hours only. Unfortunately, there is no emergency phone number. You did the best you can by highlighting your issue here. I hope your issue is resolved soon. In the meantime, if you have not already done so, go to the Login screen, click on "Account problems?" and kick off the automated validation script provided. If you are lucky, this may find and resolve your problem.