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Old 11 Jul 2017, 11:15 AM   #1
gardenweed
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Join Date: Jun 2008
Location: Perth
Posts: 461
Unhappy FM App on Galaxy S6 Android 7.0

Anyone else having issues with the FM on their Galaxy S6 with Android 7.0?

For email to download onto the App, I have to close the App then re-open the App.
If I wake the phone & the FM App is already open from a previous enquiry, then it won't download new email.
Instead it just sits there doing the cycle of trying to connect to server - which it appears never to do.
I have to close the App, then re-open the App for the server connection to succeed.

I've tried clearing data & cache, and I've uninstalled and re-installed the App.

I raised a ticket with FM.
Seems that it's a known problem for the specific combo of Galaxy S6 and Android 7.0

I'm getting a bit frustrated with the oddball limitations of the FM app.
The Samsung Galaxy S6 is not that old a phone or uncommon phone that it shouldn't be supported.
(It also doesn't work on my Android tablet - different issues)

Sigh

Wondering if (hoping) someone might have found a fix for this?
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Old 11 Jul 2017, 09:55 PM   #2
fmail_fan
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Join Date: Feb 2015
Location: USA
Posts: 107
I'm not sure this is related to the FM app, but the AquaMail (Android email app) forum has discussed the Android v7.0 "battery saving" feature that prevents apps from running in the background. Email apps of course need to run to check the server so you need to make a setting change to allow the app to run. That's pretty much all I know about it.
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Old 12 Jul 2017, 10:22 AM   #3
joe_devore
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Join Date: Dec 2003
Location: Dover, NH, USA
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hmm.. Strange.. I just got my first Smartphone last Thursday(July 6th 2017)
its a Samsung Galaxy S7 works like a charm... hmm..
the only issue I have with it is the lack of PUSH-Notification support for
ALL FOLDERS... x( its a know issue with the FastMail Devs.... they have yet to add the feature.. as it stands you get notified of new mail filed into the general Inbox ONLY X(
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Old 12 Jul 2017, 10:34 AM   #4
gardenweed
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Posts: 461
Quote:
Originally Posted by joe_devore View Post
hmm.. Strange.. I just got my first Smartphone last Thursday(July 6th 2017)
its a Samsung Galaxy S7 works like a charm... hmm..
(
Yes. The problem does not exist on the S7 according to FM. Only reported on the S6.
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Old 12 Jul 2017, 10:37 AM   #5
joe_devore
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Join Date: Dec 2003
Location: Dover, NH, USA
Posts: 294
Quote:
Originally Posted by gardenweed View Post
Yes. The problem does not exist on the S7 according to FM. Only reported on the S6.
well I hope they can bug fix it for you!
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