Looking for an old email address

m46ah_30 · 1 Mar 2017, 08:45 AM

I received a notification of payment for services today from FM. The problem is that it was sent to an email address I haven't used since I last paid for my FM account three years ago. I thought I had deleted that account. I'd like to change the address that is associated with these payment notifications to one I use more frequently but I can't find where it is listed so I can change it. Anybody have any idea where I could look?

n5bb · 1 Mar 2017, 10:58 AM

You received the notice, so it must have been sent to an account or alias which is still active. When I receive a renewal warning or notification that an automatic renewal was made, it's sent to the login address of the account. Did you change your account email address? By default a new alias is created from the old account address. You may have to file a formal support request to change the address.

Bill

m46ah_30 · 1 Mar 2017, 11:55 AM

The notice showed up in a Gmail account that has been inactive for 3 years. I have only ever had 1 Fastmail account and the address has never been changed.

Terry · 1 Mar 2017, 01:19 PM

Has it anything to do with your Fastmail back email address, try settings, then password and security as you may be using an old back up email email address in that section.

m46ah_30 · 1 Mar 2017, 09:03 PM

The backup email address belongs to another email client entirely and was not the one to which the payment notification was sent.

Terry · 2 Mar 2017, 08:46 AM

Yea ok, it was just a shot in the dark.

1 Mar 2017, 08:45 AM	#1
m46ah_30 Essential Contributor Join Date: Sep 2002 Posts: 315	Looking for an old email address I received a notification of payment for services today from FM. The problem is that it was sent to an email address I haven't used since I last paid for my FM account three years ago. I thought I had deleted that account. I'd like to change the address that is associated with these payment notifications to one I use more frequently but I can't find where it is listed so I can change it. Anybody have any idea where I could look?

1 Mar 2017, 01:19 PM	#4
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,012	Has it anything to do with your Fastmail back email address, try settings, then password and security as you may be using an old back up email email address in that section. Last edited by Terry : 1 Mar 2017 at 04:39 PM.

1 Mar 2017, 10:58 AM	#2
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,926	You received the notice, so it must have been sent to an account or alias which is still active. When I receive a renewal warning or notification that an automatic renewal was made, it's sent to the login address of the account. Did you change your account email address? By default a new alias is created from the old account address. You may have to file a formal support request to change the address. Bill

1 Mar 2017, 11:55 AM	#3
m46ah_30 Essential Contributor Join Date: Sep 2002 Posts: 315	The notice showed up in a Gmail account that has been inactive for 3 years. I have only ever had 1 Fastmail account and the address has never been changed.

1 Mar 2017, 09:03 PM	#5
m46ah_30 Essential Contributor Join Date: Sep 2002 Posts: 315	The backup email address belongs to another email client entirely and was not the one to which the payment notification was sent.

2 Mar 2017, 08:46 AM	#6
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,012	Yea ok, it was just a shot in the dark.